Urooj T. Email & Phone Number

1-Train and lead the expert relations team in managing relationships with subject matter experts including monitoring complaint intake processes, investigating them, identifying root cause, implement solutions, and monitor customer satisfaction.2-Establish and maintain strong relationships with experts, providing support, guidance, and resources to foster engagement and satisfaction.3-Monitor and analyze key performance metrics to evaluate the effectiveness of expert relations and customer satisfaction strategies and identify opportunities for improvement.4-Stay informed about industry trends, market developments, and emerging technologies to drive innovation and strategic initiatives within the expert relations function.

My day-to-day responsibilities include:1- Lead and motivate the team to achieve goals by fostering a positive and collaborative team culture2- Implement effective strategies, and optimize operation processes for efficiency3- Identify areas of improvement and send feedback to the stakeholders and team with potential solution4- Maintain strong relationships with clients and ensure a positive experience for all stakeholder throughout the recruitment process5- Ensure ethics and compliance from the launch of the project to the complete closure6- Provide training and development opportunities for team members

New York, United States

Responsible for project management and execution of all market research-related projects in EMEA.

New York, United States

Karāchi, Sindh, Pakistan

My passion for journalism led me back to the Newsroom in July 2020, when I started working with Aaj TV as a sub-editor/journalist working on stories related to human rights, politics, and intersection of human rights and politics.

York, England, United Kingdom

My role here was a collaboration between CAHR, UoY and myself, under the umbrella project of "Protective Fellowship for HRDs" run by UoY. During my tenure here, I collaborated with multiple human rights organizations on best practices to conduct research in times of conflict and war - especially when working with marginalized and effected communities.

Lahore, Pakistan