▪️Certified Digital Marketer▪️Develop, implement, and manage marketing campaigns to promote client products and services.▪️Measure and report on the performance of all digital marketing campaigns, assessing goals (ROI and KPIs).▪️Utilize strong analytical abilities to evaluate end-to-end customer experiences across multiple channels and touchpoints.▪️Create engaging and relevant content for social media, blogs, websites, and other digital platforms.▪️Collaborate with internal teams to create landing pages and optimize user experience.▪️Ensure content aligns with the overall marketing strategy and enhances the brand's presence.▪️Execute strategies for SEO and SEM to maximize traffic to client websites.▪️Perform ongoing keyword discovery, expansion, and optimization.▪️Research and implement search engine optimization recommendations.▪️Manage and grow social media presence across various platforms including Facebook, Twitter, LinkedIn, Instagram, and others.▪️Design, build, and maintain social media campaigns to drive engagement and brand awareness.▪️Monitor social media trends and incorporate them into the strategy.▪️Develop and execute email marketing campaigns to nurture leads and retain customers.▪️Analyze email campaign performance and make data-driven improvements.▪️Utilize tools such as Google Analytics, Google Ads, and other relevant analytics tools to measure and report on the performance of digital marketing efforts.▪️Provide actionable insights and recommendations based on data analysis.▪️Work closely with design and development teams to ensure marketing campaigns are aligned with client objectives and brand guidelines.▪️Communicate with clients to understand their business goals and marketing needs.

▪️Collaborated effectively with Client Service Managers (CSMs) and Conversion Analysts to meet client needs.▪️Managed high volume of transactions, conducted peer reviews, ran Office of Foreign Assets Control (OFAC) screenings, and collaborated with Global Sanctions team to comply with regulations and international sanctions programs.▪️Ensured compliance with federal and state regulations: Bank Secrecy Act (BSA), Anti-Money Laundering (AML), USA PATRIOT Act.▪️Maintained 93%+ accuracy, actively pursued learning opportunities, supported team goals.▪️Facilitated wire funding, generated critical files, scanned documents, printed checks, and reconciled department transactions.▪️Led projects improving team efficiency through enhanced collaboration and communication resources.▪️Practiced daily time-management, attention to detail, data interpretation & entry, and data-driven decision-making.▪️Created team SharePoint site, structured and facilitated meetings, and developed training materials independently.▪️Resolved inquiries on distribution processes, transactions, imported/exported files, and tax-related documents.▪️Effectively communicated solutions, demonstrating sound judgment and decision-making.▪️Excelled in cross-site, team-based environment, ensuring timely project completion.▪️Managed multitasking, project deadlines, prioritization, and demonstrated reliability.▪️Initiated and led procedure and migration projects, implementing collaboration tools and effective teaching methods.▪️Identified needs and filled the needs by creating process improvements.

▪️Educated clients through discussions on market conditions, trends, economic indicators, and provided investment knowledge.▪️Advocated for clients by asking insightful questions that could change their financial future.▪️Used investigative skills to resolve client issues, leveraging technology and business experts within Schwab.▪️Offered consultative recommendations to clients aligned with their goals, leveraging product and service knowledge to support Schwab's growth.▪️Built collaborative relationships in a team-based environment with diverse associates focused on meeting company and client needs.▪️Delivered world-class customer service to every client by living up to company values.▪️Became familiar with trading platforms such as StreetSmart Edge, schwab.com (web trading), and Schwab Mobile Trading.

▪️Provided comprehensive assistance to retail and commercial clients, addressing diverse financial needs.▪️Established accounts, processed credit card applications, facilitated loans, made outbound calls, participated in mortgage loan closings, and scheduled appointments.▪️Collaborated with peers for smooth operations, delivering exceptional service to foster long-term relationships and leave positive impressions.▪️Customized recommendations to support customers in achieving financial success.▪️Consistently exceeded performance metrics by 5%-10% over the years of dedicated service.▪️Cultivated and managed a portfolio of commercial clients, consistently exceeding quarterly sales targets.▪️Conducted detailed financial analyses and risk assessments to evaluate client creditworthiness and mitigate risks.▪️Identified cross-selling opportunities to enhance client relationships and drive profitability.▪️Led successful business development initiatives, acquiring new clients and expanding existing relationships.

▪️Directed daily operations of the retail store, overseeing a sales team and ensuring exceptional customer service through face-to-face and phone interactions.▪️Developed and implemented sales strategies to achieve and exceed sales targets and profitability goals.▪️Consistently exceeded personal and store sales goals by 1-3%, contributing to significant revenue growth.▪️Recruited, trained, and motivated sales staff to deliver outstanding performance and meet company objectives, fostering an energetic sales environment.▪️Analyzed sales data and trends to forecast sales and inventory needs, optimizing product availability and merchandising while maintaining optimal inventory levels through effective planning and control practices.▪️Collaborated with the Store Manager to achieve financial targets, resolve operational issues, and ensure store compliance with company standards.▪️Conducted regular audits and assessments to ensure compliance with company policies, procedures, and regulatory requirements.▪️Developed time management, team building, and communication skills by leading a team of 10-15 individuals, advancing emotional intelligence skills through handling complex client situations.▪️Maintained several balanced cash drawers daily, managed daily paperwork, and handled bank deposits.▪️Ensured implementation of opening and closing procedures occurred on a timely manner.▪️Provided guidance to staff and customers on questions or concerns, creating sales leads and appointments.

▪️Oversaw daily teller operations to ensure accuracy and compliance with bank policies and procedures.▪️Provided exceptional customer service by addressing inquiries, resolving issues, and offering solutions to meet customer needs.▪️Handled complex transactions, including large cash deposits, withdrawals, wire transfers, credit card cash advances, and foreign currency exchanges.▪️Trained, mentored, and supported junior tellers, fostering a collaborative and efficient team environment.▪️Ensured compliance with federal and state regulations, including anti-money laundering (AML) and Know Your Customer (KYC) requirements.▪️Participated in sales initiatives by identifying opportunities for cross-selling and up-selling bank products and services.▪️Played a pivotal role in monitoring employee activities to prevent internal fraud.▪️Consistently maintained a high level of accuracy and efficiency in processing transactions, resulting in reduced errors and increased customer satisfaction.▪️Recognized for having a keen eye for fraud detection through behavioral analysis, such as transaction patterns and account activity monitoring.▪️Opened personal and commercial credit card accounts while educating clients on the benefits of each product and service.▪️Filed Suspicious Activity Reports (SARs) on transactions that appeared suspicious and Currency Transaction Reports (CTRs) for transactions over a certain threshold to regulatory authorities.