Urška Samec Email & Phone Number

Ljubljana, Slovenia

Key Responsibilities:- Team Leadership: Leading and mentoring a team of IT professionals, providing guidance, support, and professional development to enhance team performance.- Specialization in Business Applications: Experienced in working with a range of business applications including Salesforce, SharePoint, Špica (Time and Space, PIF, Travel Orders), Pantheon, and Mecoms, with a primary focus on ERP application Microsoft Dynamics AX.-ERP and Billing System Expertise: Specialized in ERP applications, particularly Microsoft Dynamics AX and utility billing system Mecoms. Provided comprehensive application support, end-user consulting, and process optimizations in areas such as budgeting, reporting, invoicing, procurement, and project management etc.- Process Optimization: Analyzing and identifying opportunities for process improvements, leading initiatives to enhance efficiency and effectiveness across business applications, and ensuring team alignment with these goals.- Vendor Management: Managing relationships with vendors to ensure seamless integration and support, and delegating tasks to team members as appropriate.- GDPR Compliance: Overseeing the implementation of GDPR regulations to ensure data protection and privacy, and ensuring team adherence to compliance standards.- Specification and Testing: Leading the creation of detailed specifications and test scenarios for new features, and conducting thorough testing and validation with the team.- User Consultation: Collaborating with end-users to gather feedback and ideas, providing expert advice on optimizing business processes, and coordinating team efforts to leverage technology for improvements.- IT Audits: Working on IT audits to ensure compliance with industry standards and best practices, implementing recommendations to improve audit outcomes.

Key Responsibilities:- Specialization in Business Applications: Experienced in working with a range of business applications including Salesforce, SharePoint, Špica (Time and Space, PIF, Travel Orders), Pantheon, and Mecoms, with a primary focus on ERP application Microsoft Dynamics AX.-ERP and Billing System Expertise: Specialized in ERP applications, particularly Microsoft Dynamics AX and utility billing system Mecoms. Provided comprehensive application support, end-user consulting, and process optimizations in areas such as budgeting, reporting, invoicing, procurement, and project management etc.- System Enhancements: Implementing new functionalities and features to improve system performance and user experience.- Process Optimization: Analyzing and identifying opportunities for process improvements, and implementing changes to enhance efficiency and effectiveness across business applications.- Vendor Management: Managing relationships with vendors to ensure seamless integration and support.- GDPR Compliance: Overseeing the implementation of GDPR regulations to ensure data protection and privacy.- Specification and Testing: Creating detailed specifications and test scenarios for new features, and conducting thorough testing and validation.- User Consultation: Collaborating with end-users to gather feedback and ideas, providing expert advice on optimizing business processes and leveraging technology to drive improvements.- Data Analytics: Performing data analytics to support business decisions and strategy, identifying trends and insights to drive continuous improvement.- IT Audits: Working on IT audits to ensure compliance with industry standards and best practices, and implementing recommendations to improve audit outcomes.

Ljubljana

Key Responsibilities:- Issue Resolution: Diagnosing and resolving hardware, software, and network issues promptly to minimize downtime and disruption.- Priority Management: Prioritizing and escalating issues based on their severity and impact on business operations, ensuring critical problems are addressed asap.- Routine Maintenance: Performing routine maintenance tasks on both hardware and software to ensure optimal performance and reliability.- Software Management: Installing, configuring, and updating software applications on end-user devices, ensuring compatibility and security.- Network Troubleshooting: Assisting with basic network troubleshooting, addressing connectivity issues, and resolving access problems to maintain seamless operations.- Collaboration: Working closely with other IT teams to tackle complex issues or implement system upgrades, fostering a collaborative approach to problem-solving.- User Empowerment: Creating and maintaining documentation to empower users in independently resolving common issues, enhancing their technical proficiency.- Vendor Coordination: Coordinating with vendors for repairs and warranty services, ensuring timely resolution of hardware issues.- IT Hardware Procurement: Managing the procurement of IT hardware, ensuring the availability of necessary equipment and resources.

Key Responsibilities:- Technical Support and Troubleshooting: Assisting end-users with technical support and troubleshooting for hardware, software, or network-related challenges. Diagnosing and resolving issues under supervision to minimize downtime and ensure a positive customer service experience.- Issue Resolution: Helping diagnose and resolve hardware, software, and network issues promptly to minimize disruption to business operations.- Priority Management: Assisting in prioritizing and escalating issues based on their severity and impact on business operations, ensuring that critical problems are addressed quickly.- Routine Maintenance: Performing routine maintenance tasks on both hardware and software under guidance to ensure optimal performance and reliability.- Software Management: Assisting in the installation, configuration, and updating of software applications on end-user devices, ensuring compatibility and security.- Collaboration: Working with other IT team members to tackle complex issues or implement system upgrades, fostering a collaborative approach to problem-solving and gaining experience in team dynamics.- User Empowerment: Creating and maintaining documentation to help users independently resolve common issues, enhancing their technical proficiency and reducing dependency on support services.- Vendor Coordination: Assisting in coordinating with vendors for repairs and warranty services, ensuring timely resolution of hardware issues and learning the process of vendor management.- IT Hardware Procurement: Supporting the procurement of IT hardware, ensuring the availability of necessary equipment and resources to support business operations.

Key Responsibilities:- Customer Support: Providing technical support for customers using internet, TV, and phone services, ensuring a positive and efficient customer service experience.- Device Configuration: Configuring and setting up telecommunication devices for customers, ensuring proper functionality and user satisfaction.- Remote Troubleshooting: Performing remote troubleshooting to diagnose and resolve issues with telecommunication devices, minimizing downtime and inconvenience for customers.- Subscription Inquiries: Addressing customer inquiries regarding their subscriptions, providing clear and accurate information to assist with their needs.- Problem Resolution: Diagnosing and resolving technical issues related to internet, TV, and phone services, ensuring minimal disruption to the customer's service.- Customer Education: Educating customers on the proper use and maintenance of their telecommunication devices to prevent future issues and improve their overall experience.- Documentation: Maintaining detailed records of customer interactions, issues, and resolutions to ensure accurate and comprehensive documentation.- Collaboration: Working closely with other technical support agents and departments to tackle complex issues and improve service delivery.

Key Responsibilities:- Customer Support: Providing technical support for customers using internet, TV, and phone services, ensuring a positive and efficient customer service experience.- Remote Troubleshooting: Performing remote troubleshooting to diagnose and resolve issues with telecommunication devices, minimizing downtime and inconvenience for customers.- Subscription Inquiries: Addressing customer inquiries regarding their subscriptions, providing clear and accurate information to assist with their needs.- Collaboration: Working closely with other technical support agents and departments to tackle complex issues and improve service delivery.

Key Responsibilities:- Workshop Collaboration: Working with a team to develop and deliver workshops for secondary school students.- Cybersecurity Awareness: Educating students about cybersecurity risks related to internet usage and social media.- Content Development: Creating engaging and informative content for workshop sessions.- Student Engagement: Encouraging active participation and discussions to reinforce learning.Resource Provision: Providing materials and resources to support students' understanding of cybersecurity.- Feedback Collection: Gathering feedback from students to improve future workshops

Key Responsibilities:- Telephone Surveys: Conducting surveys over the phone to gather data and insights.- Field Surveys: Performing in-person surveys to collect information directly from respondents.- Data Collection: Ensuring accurate and thorough data collection during surveys.

Key Responsibilities:- Facilitating Workshops: Leading sessions on basic computer skills.- Teaching Email Communication: Guiding participants on email setup and use.- Internet Browsing: Instructing on safe and effective internet use.- Document Creation: Teaching how to create and edit documents.- Social Media Usage: Educating on social media basics and privacy.- Basic Computer Maintenance: Demonstrating essential maintenance tasks.- Engaging Participants: Providing hands-on exercises and support.- Developing Resources: Creating instructional materials for participants.