My role includes setting program goals, developing policies, and collaborating with federal and state agencies to assess program effectiveness and resolve challenges. I monitor program performance, recommend improvements, and produce reports to boost operational efficiency. I manage staff performance to ensure consistent application of state and federal regulations, and handle projects aimed at improving child support services across the Commonwealth.

I head the central registry office for PA. Incorporates the centralized office for all petition filings, status requests and requests for assistance on child support cases. Is the repository for Acknowledgment of Paternity forms. Directs the management and staffing of child support enforcement specialist responsible for providing customer service via helpline or in writing.