Ursula Monroe Email & Phone Number

Atlanta, Georgia, United States

o Manage and develop a team of eight onboarding coordinatorso Provide coaching, disciplinary, and policy review with team when needed and conduct biweekly huddles to maintain a positive work environment – partner with HR when neededo Track and analyze talent data to evaluate effectiveness of the centralized process and identify areas of improvemento Resolve escalation issues from team, field HR personnel and hiring managerso Partner with vendors to ensure issues and escalations are addressed in a timely mannero Train team, HR field, and hiring managers on systems and processes to ensure a smooth candidate experience from post offer to hireo Provide training on tools and resources to apply onboarding solutions to organizational needso Manage the centralized onboarding process which includes preemployment backgrounds, drug screens and MVR checkso Review and adjudicate all decisional backgrounds to ensure compliance – partner with legal when neededo Assisting with the implementation of the Workday platform by writing SOP’s and training field HR personnel, onboarding coordinators, hiring managers as well as the customer support centero Review, manage, and work ServiceNow cases to ensure a timely response and completion

Norcross, Ga

• Management of HR Generalist, HR Assistants and Receptionists• Revised job descriptions across all levels. "Shadowed" and interviewed employees to construct an accurate picture of the duties for each position• Brought the formerly outsourced recruiting functions in-house which saved the company $200K annually by reducing reliance on recruiters and employment agencies• Proactively recruited candidates through direct recruitment and internet mining. Performed screening, interviewing and presenting of candidate to Hiring Managers to finalize the recruitment process along with assisting in the hiring decision. Identified new, cost effective resources for recruitment such as internet job boards and developing a careers page on the company's website• Negotiated salary offers and sign-on bonuses/relocation packages annually at both the exempt and nonexempt level• Facilitates new hire on-boarding process to include new hire paperwork, new hire orientation, prepares employee personnel files and hires candidate in JD Edwards• Guide and coach managers/supervisors on problem solving and dispute resolutions• Evaluate and administer all leaves of absences related to FMLA, Workers’ Comp and non-FMLA• Work closely with our in house payroll department to resolve all payroll issues and questions• Manage, track and/or dispute unemployment claims and/or appeals• Act as a first point of contact for employee injuries and Worker’s Compensation Claims• Manage benefits administration, including open enrollment, change reporting and interaction with third-party vendors, 401k, plan renewal discussions with broker and COBRA administration• Revised outdated Employee Handbook to include company policies, disciplinary procedures, code of conduct, FMLA guidelines and benefits information

• First point of contact for employees regarding HR related matters for a population of 3000+ employees• Facilitates new hire on-boarding process to include new hire paperwork, verify work status (I-9), prepares employee personnel files and update PeopleSoft with appropriate employee information• Work closely with store managers and payroll to resolve all payroll issues and questions• Evaluate and administer all leaves of absences related to FMLA, Workers’ Comp and non-FMLA• Review and complete employee terminations via PeopleSoft• Manage, track and/or dispute unemployment claims and/or appeals• Act as a first point of contact for employee injuries and Worker’s Compensation Claims• Answer routine benefits questions for managers and employees and assist with problem solving• Engage in continual, proactive communication to establish and maintain good work relationships• Maintain in depth knowledge of HR laws related to day-to-day management of employees• Provide HR Policy guidance and interpretation• Responsible for reviewing, revising and updating the Company Handbook

Greater Atlanta Area

• Provide continuous confidential high quality support to Human Resources Supervisor• Process documents for new associates, to include new hire paperwork, terminations, changes and/or wage increases/decreases in Lawson HRIS/payroll system • Create and maintain statistical reports pertaining to all active and terminated associates • Inform and counsel field associates on company policies/procedures to include but not limited to employee relations• Advise and counsel Store Managers/Assistant Managers, Management Support at manufacturing plants and Executive Team regarding State/Federal employment laws and current benefits• Provide motivation and direction amongst coworkers while prioritizing and delegating tasks to create a positive work environment and ensure accurate, on-time completion • Provide training for new Human Resources Associates