Ursula Thomas Email & Phone Number

Ensures the accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information.Conducts benefits education portion of new hire orientations in conjunction with the HR Generalist.Assists with open enrollment process, including, communications development and distribution, OE system testing, and educational webinars.Performs quality checks of benefits-related data.Monitors Benefits Department email and assists employees and managers with their benefits questions or issues. Provides additional assistance when employees are experiencing issues with insurance carriers.Processes and administers leave-of-absence, accommodation requests, and applicable disability paperwork.Assists with ACA compliance and management of 1095C's.Responds to 401(k) inquiries from managers and employees relating to enrollments, plan changes and contribution amounts.Processes some of the department monthly invoicing.Advise employees on benefit programs including health, welfare & retirement plans.Acts as a liaison with carriers and third-party administrators on escalated issues.Proactively Identify problem areas in processes to troubleshoot issues and recommend solutions.Responsible for all aspects of annual Open Enrollment; development of the time and action and coordination of all activities, ensuring completion.Consult with employees providing advice and guidance related to benefits matters.Submit COBRA notifications to Third Party vendor.Prepare information sessions designed to help employees understand their benefits.Assist in the distribution of required employee notices.Assist in completing benefits reporting requirements.Consistently demonstrate compliance with HIPAA regulations, professional conduct, and ethical practice.

Administer leave and disability programs.Responds to leave and disability inquiries from managers and employees.Works with carrier representatives in processing all leave requests.Effectively interprets FMLA and ADA as they relate to leave of absence.Resolve administrative problems with the carrier representatives.Work with payroll administration to ensure employees paid appropriately while out on leave.Manage benefit billing reports for retirees, COBRA, and employees out on an unpaid leave status.Establish supportive relationships with occupational health clinics and 3rd party administrators.Implements program goals and policies that have been established by the business.Work in coordination with Human Resources and Safety in matters concerning occupational health requirements, leave administration, return to work, ADA compliance, and DOT requirements.Accurately record and report required testing.Maintain the privacy of the employee and the confidentiality of the medical information received.Accurately assess the need and initiate appropriate required diagnostic testing.Ability to research and review regulatory information and standards to determine appropriate actions. Assists in benefits communications and open enrollment.Answers questions from employees regarding benefits offerings and eligibility.Ensures offerings comply with all applicable laws and regulations.Advise management on resolving client benefit issues.Building and maintaining relationships with clients and carriers.Assist clients by explaining benefits and appealing decisions made by insurance providers.Oversee and direct the administration of COBRA.Assist with client renewal delivery and GPC benefit orientations.

Performed shampoo and blow dry techniques for MD Anderson Cancer Patients and care givers.Cleaned scalp after brain surgery ensuring the safety of the patient.Provided head shave and hair cutting services for patients who experienced chemical hair loss due to chemotherapy.Sized and selected cranial prosthesis for patients who experienced chemical hair loss.Explained scalp care instructions and hair stimulation techniques for patients.Organized events to provide donations and head covering for patients who are less fortunate.Trained volunteers on operations of the salon, and day to day processes.Provided quality care and Customer Service to patients and family members.