assistant store manager. process title and installment loans

• Efficiently and effectively fulfill online orders across various departments utilizing RFID handheld scanners and paying strong attention to detail and accuracy. • Successfully manage inventory processes including packaging and preparing items for shipping. • Develop processes that increased efficiency and productivity around item loading and shipping to ensure. • Supervise financial responsibilities including invoice matching, accounts receivables, and accounts payable.• Manage quality control processes that ensure items are not damaged during the shipping process. • Oversee the closing responsibilities while ensuring that standard procedures and protocols were thoroughly followed.

• Managed all daily operations of property while ensuring appropriate changes were made to resolve customer inquiries. • Maintained detailed records of customer interactions and account details while managing financial responsibilities including collections, and reservations, bank deposits, accounts receivable, and accounts payables. • Ensured that records were updated to successfully promote and auction units. • Diligently reported theft and damage incidents and communicated with clients on maintenance issues in a professional manner.

• Consistently strengthened office supply management and maintenance protocols while improving budget adherence.• Successfully optimized the staffing and scheduling processes to ensure consistent coverage and availability. • Automated office operations related to managing client correspondence and supplier record tracking.• Developed, designed, and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.• Managed personal arrangements and scheduling for senior managers while simultaneously managing daily office operations. • Provided administrative support by handling all incoming mail and prepared outgoing mail.• Proactively managed office supplies and ensured that inventory was restocked when quantities ran low.• Maintained files and records for 15 clients and observed all safety protocols to prevent breaches and misuse of data.

• Successfully resolve inbound and outbound freight issues utilizing effective communication techniques and mitigating delays in shipping.• Met daily sales goal and increased store profit by 40% during back-to-school sale.• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices, and shipments.• Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.• Reported customer feedback to management, including any signs of customer dissatisfaction to inform future operational improvements. • Partnered with District and Store Managers to develop and implement merchandising plans to guarantee profitability on weekly basis.• Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.• Interviewed and vetted job applicants to make effective hiring decisions while assessing aptitude and readiness of employees.• Trained 15 employees in inventory practices, POS systems and product knowledge, contributing to a 40% increase in customer satisfaction ratings.• Recruited, interviewed, and hired individuals demonstrating passion and dedication as added value to the team.• Established, enforced, and updated policies while keeping business agile and responsive to changing market conditions.• Assisted in overall day-to-day operations of store including continuous development of store associates to achieve desired sales and results.• Led teams in planning, implementation, and execution of merchandising and operating initiatives • Collaborated with department heads to identify opportunities, develop timely solutions, and create actionable plans.

• Supervised a team of 5 associates and managed staff scheduling as needed. • Performed store opening and closing duties while ensuring adherence to established standards and procedures.• Accurately managed financial responsibilities including daily bank deposits and change order requests.• Leveraged sales and promotion skills to set the store layout according to optimal sales promotions.• Consistently exceeded daily sales goals and coached employees on strategic sales strategies.• Delivered quality customer services while assisting customers with returns and exchanges.

• Accepted and reviewed work orders for appliance repairs while providing daily updated regarding part status.• Coordinate with technicians and customers and served as a liaison to ensure timely repairs.• Leveraged effective communication skills and multilingual knowledge in English and Spanish resulting in increased scheduled appointments.• Confirm and reschedule appointments as needed while monitoring 3 technician routes according to work orders.• Perform variety of office tasks to increase departmental productivity including financial tasks for receiving payments and forwarding invoices.