Ursula Nichols Email & Phone Number

Washington DC-Baltimore Area

Washington D.C. Metro Area

• Create and maintain relationships with clients to develop and implement public key infrastructure (PKI) software projects
• Educate and manage a team of PKI support engineers
• Design, develop, and teach a variety of training courses related to PKI concepts, corresponding product installation, and pertinent configuration for engineers
• Lend PKI subject matter expertise as necessary throughout the sales process with technical presentations to address client questions and requirements
• Provide on-site support to engineers as they test and install PKI software
• Communicate bug fixes and feature requests from the client to the software development team

Oak Park, IL

• Install, configure, and test security software applications for clients in their native environment
• Provide extensive training on the software for administrators and users
• Create machine images of security software instances for internal testing and for the Amazon Web Services Marketplace
• Research various Amazon Web Services applications to help with the architecture design and integration of cloud platforms for software product instances
• Manage various ad hoc projects, such as technical white papers, updating marketing materials, and designing informational flyers

Oak Park, IL

• Design and execute test plans for new and updated security software applications, such as file and disk encryption, credential management, and certificate generation
• Define specific strategies for testing software applications
• Document defects using bug tracking system (Bugzilla)
• Verify resolved errors in updated software applications to ensure quality when software is released

Chicago, IL

• Planned and implemented databases using Visual Basic with various analyses for website metrics, such as traffic origin, page visits, views, applications, and new accounts
• Researched and collected data for numerous projects, including evaluations of competitors’ sites and the development of a job board for IT professionals
• Performed extensive usability testing on potential search and application pages on the desktop site and mobile applications for iOS and Android

Lincolnwood, IL

• Assisted in event planning for multiple fundraisers for 300+ attendees, including silent auction organization, speechwriting, and decorations.
• Developed and updated multiple spreadsheets to track ticket sales, auction items, and donations using Microsoft Excel.
• Maintained correspondence, researched potential donors, ordered office supplies, and arranged an office relocation

Vernon Hills, IL

• Greeted customers, determined their needs and provided product knowledge accordingly.
• Focused on client conversion to reach hourly and daily sales goals.
• Handled cash transactions, executed floor set updates, and received and processed inventory shipments.

Libertyville, IL

• Performed prospecting activities, such as cold-calling, networking events, and booth setups at local daycares, fire stations, and schools.
• Conducted individualized investment analyses for retirement, college savings, and life insurance.
• Executed recommendations for each client for their financial and insurance needs

Minneapolis, MN

• Created and maintained various spreadsheets of data using Microsoft Excel, showing trends of logistical sales regionally and by account manager over various periods of time.
• Audited all bank transactions for three years prior, examined daily bank statements, updated balance sheets weekly using QuickBooks.
• Received and reviewed all invoices, obtained approval for all payments, prepared and distributed signed checks on a weekly basis.

Master Of Science (M.S.), Computer, Information, And Network Security

Bachelor Of Arts (B.A.), Economics

High School Diploma