Managed multiple client relocations, ensuring compliance with GLO (General LandOffice) tenant guidelines for disaster relief and home rehabilitation programs.Assisted families displaced by natural disasters with relocation logistics andtemporary housing arrangements.

Acted as the primary contact for borrowers, trustees, and attorneys, addressinginquiries and facilitating Deed in Lieu and Short Sale transactions.Coordinated document requests and liaised with affiliates to ensure complianceand accuracy, reducing transaction errors by 80%.Monitored loan progress, ensuring all required documentation and updates were maintained through closing.

Conducted operational file reviews of completed escrow transactions, ensuringcompliance with company guidelines.Documented outcomes and collaborated with stakeholders to implement processimprovements in compliance operations.Developed and implemented training strategies to enhance compliance andoperational efficiency.

• Prepared initial mortgage disclosures (i.e. GFE, TIL)• Reviewed accuracy of information on Good Faith Estimate (GFE) including origination and escrow fees• Monitored timelines of all disclosures sent by ensuring initial disclosures are sent within 3 days of origination.• Pulled credit report and order appraisal • Uploaded financial and disclosure information into paperless document viewer. • Issued pre-qualification letters • Reviewed and verified MI• Uploaded… Show more • Prepared initial mortgage disclosures (i.e. GFE, TIL)• Reviewed accuracy of information on Good Faith Estimate (GFE) including origination and escrow fees• Monitored timelines of all disclosures sent by ensuring initial disclosures are sent within 3 days of origination.• Pulled credit report and order appraisal • Uploaded financial and disclosure information into paperless document viewer. • Issued pre-qualification letters • Reviewed and verified MI• Uploaded initial and final 1003 into the system Show less

• Reviewed short sale documentation in a timely manner to determine if the borrower qualifies for a short sale; report information to investor. • Coordinated relocation transactions with realtors and leasing agents• Ordered / Review title searches as needed • Handled counter offers accordance with departmental guidelines and investor guidelines. • Requested and follow up on foreclosure postponements • Approved/Declined documentation /files • Prepared short sale approval… Show more • Reviewed short sale documentation in a timely manner to determine if the borrower qualifies for a short sale; report information to investor. • Coordinated relocation transactions with realtors and leasing agents• Ordered / Review title searches as needed • Handled counter offers accordance with departmental guidelines and investor guidelines. • Requested and follow up on foreclosure postponements • Approved/Declined documentation /files • Prepared short sale approval notices and closing letters. • Complete FHA checklist• Assigned agents to each property • Monitor and tracked FHA files• Performed quality control on mortgage closing systems• Obtained correction on closing errors including HUD’s Show less

• Referred REO assets requiring eviction to attorneys • Set up and completed eviction request • Communicated with assigned real estate agents to negotiate cash-for-keys • If cash-for-keys is successfully negotiated, assured that all requirements are met and facilitated the process to its conclusion • Communicated with assigned real estate agents to set up moving crews, remove debris as well as secure and preserve the property ( relocation assistance ) • Handled notice… Show more • Referred REO assets requiring eviction to attorneys • Set up and completed eviction request • Communicated with assigned real estate agents to negotiate cash-for-keys • If cash-for-keys is successfully negotiated, assured that all requirements are met and facilitated the process to its conclusion • Communicated with assigned real estate agents to set up moving crews, remove debris as well as secure and preserve the property ( relocation assistance ) • Handled notice letters and payments ( improvements that need to be cured) • Verified occupancy and personal property review.• Managed Attorney task timelines and ensured tasks get completed • Promptly notified the eviction attorney if property becomes vacant during theeviction process. Show less