Ursula E. Littlejohn Email & Phone Number

Manages the overall health and operations of the AMA's nearly 70 Professional Chapters comprised of 12,000 plus members, ensuring volunteer leaders have the support needed to serve their local communities in alignment with the AMA's mission and visionOversees Professional Chapter operational health, with a focus on data management, improving current programs, and supporting revitalization efforts for chapters in need of additional support and guidance.Supports the planning and execution of the annual Leadership Summit and Mid-Year (Regional) Retreats to aid chapter leaders in sharpening their leadership skills and strengthening their chapter operations.Partners with internal teams and volunteers to provide guidance and develops resources for Professional Chapter leaders, including ongoing communications and developing chapter resources.Develops meaningful relationships with professional chapter community stakeholders and volunteer leaders by supporting the Professional Chapters Council (PCC), managing volunteer awards programs, and coordinating additional appreciation programs.Manages the Chapter Excellence Awards (CEA) and the Ric Sweeney Chapter Volunteer of the Year Award, including refining and maintaining awards processes, developing and distributing communications, compiling and analyzing competition submissions, and coordinating judging process and awards recognition.Coordinates PCC meetings and special activities, including coordinating accommodations and logistics, attending and contributing to the meetings, and drafting and distributing meeting notes.Coordinates and supports appreciation programs and communications in recognition of PCC and chapter volunteers.

Kenan-Flagler Business School/Chapel Hill, Nc

● Craft programming and community oriented initiatives to engage student populations as well as lead in academic/personal support needs. Overseeing incoming student orientations and workshops for incoming student cohorts. Additionally manage the off boarding process for all graduating students (5 times annually and encompassing 300+ students in total).● Conducting individual meetings with degree candidates who may be in need of support in mental health, academic and other crises situations. Navigating internal resource supports as well as leveraging external networks that could be beneficial in the needed capacity.● Serving as advisor for our on campus student government organization as well as led the founding of our Online Student Advisory Board and Peer Navigation Network serving online students as well. ● Lead in student engagement assessment and reporting outcomes from data. Devised and implemented new assessment models to better define desired outcomes from both program and student perspectives.● Producing and distributing of quarterly newsletter for online student community and recent alum. Reaches an audience of 350 plus subscribers in each cycle.

Kenan-Flagler Business School

● Provided for 4 academic years student support in the areas of course registration, policy adherence, financial directives, student matriculation, degree requirements, academic calendar management and any other support or logistical needs for 150 plus students annually.● Previously served as principal resource for departmental faculty queries related to grade submission, exam logistics, special event needs, special project assistance and other initiatives.● Formerly had sole responsibility for departmental budget, travel requests, reimbursement processing, alumni requests, prospective student inquiries, university policy communication and other initiatives as deemed necessary.

● Working within the MBA Career Management Center as the first point of contact for students, corporate recruiters and Kenan-Flagler Business School staff to assure positive and beneficial experiences.● Led logistical planning for employment recruiting periods, budgeting/ reconciliation of office financial accounts and resource allocation to student populations.● Assisted with varied statistical and data-driven projects in support of center Director and Associate Director needs.● Fielded incoming full time/internship career opportunities as submitted to our office and making those items accessible to seeking students via the virtual job board.

Structure and implement public programming events at The Sonja Haynes Stone Center for Black Culture and History. Responsibilities include all logistical details, contractual and payment document remittance and all necessary research processes for subject and topics showcased. Also tasked with creating and sharing matrix for event attendee evaluation documents and hosting public/university touring groups who are interested in learning more about the center’s work and facility. Additionally submitted budgetary outline each semester to provide framework for expenditures during the academic period as well as solicit co-sponsorship funding and publicity support from campus units/centers/organizations.

Raleigh-Durham, North Carolina Area

● Successfully steered 5 students to higher education pursuits and accruing an excess of $3 million dollars in scholarship and grant funding for these endeavors.● Guided and supported high school students in the areas of academics, leadership, career exploration, financial literacy and SAT preparation. The population of students served are largely from underserved populations but high academic achievers. Emphasis is on building towards an absolute focus on the college matriculation process.● Facilitated parent educational sessions for participating families of the center students so that they are well prepared to support their children.

Mapping leadership development tools/resources to customer base as well as fielding inquiries in regards to our product offerings. Additionally, was involved in numerous community service/departmental initiatives to broaden the scope of the work and resources available in my position.

Processed course registrations for clients interested in seeking Oracle Product certification as well as educated inquiring persons on the Oracle product suite, functionality and supplemental offerings as best suited for their individual/corporate/organizational needs.

Provided exceptional customer service to inbound callers regarding billing concerns, service plans and technical support needs with their wireless service. Participated in many peer training capacities and other leadership roles as requested.

Certificate, The Bank Of America Institute For Women'S Entrepreneurship At Cornell

B.A., Communication Studies With A Concentration In Public Relations