* Manage the Intake process and overall Intake portfolio for the six Learning & Improvement functions* Own the ongoing alignment with adjacent functions* Establish and prepare monthly portfolio reporting including team performance reporting for Senior Management* Project Management: Plan, organize, direct and control large scale projects, create and deliver project reporting, manage for on-time delivery of specific outputs, manage communication with stakeholders and team members… Show more * Manage the Intake process and overall Intake portfolio for the six Learning & Improvement functions* Own the ongoing alignment with adjacent functions* Establish and prepare monthly portfolio reporting including team performance reporting for Senior Management* Project Management: Plan, organize, direct and control large scale projects, create and deliver project reporting, manage for on-time delivery of specific outputs, manage communication with stakeholders and team members, handle risk and problem management, proceed with project closure* Co-creation and induction of a dedicated Reward and Recognition Program for the global Learning & Improvement team, including setup of the nomination process and communication management Show less

* Responsible for planning, developing and execution regarding Agent training and communication* Regional project support for global initiatives (Agent Implementation Management, Know Your Agent, Know your Customer)* Coordination, preparation of learning content and conducting training for internal employees as well as Agents / Front Line Associates (virtual and F2F) in Europe&CIS and Latin Caribbean/ Mexico* Development, creation and maintenance of user reference material*… Show more * Responsible for planning, developing and execution regarding Agent training and communication* Regional project support for global initiatives (Agent Implementation Management, Know Your Agent, Know your Customer)* Coordination, preparation of learning content and conducting training for internal employees as well as Agents / Front Line Associates (virtual and F2F) in Europe&CIS and Latin Caribbean/ Mexico* Development, creation and maintenance of user reference material* Monthly end-user communication regarding system updates* WalkMe Digital Adoption Platform – Compilation of storyboards and instructions for the Agent Implementation Management System Show less

* Participation in the setup of the annual training portfolio for the Global Operations team* Design, organization, coordination and moderation of Operations employee trainings (monthly virtual sessions, annual F2F events, on-demand eLearnings)* Reporting in terms of training satisfaction, knowledge gain and quantitative attendance* Development and maintenance of the online team portal (Operations Resource Portal), the Operations Contact Guide and the Knowledge Management Dashboard… Show more * Participation in the setup of the annual training portfolio for the Global Operations team* Design, organization, coordination and moderation of Operations employee trainings (monthly virtual sessions, annual F2F events, on-demand eLearnings)* Reporting in terms of training satisfaction, knowledge gain and quantitative attendance* Development and maintenance of the online team portal (Operations Resource Portal), the Operations Contact Guide and the Knowledge Management Dashboard Reporting Tools* Project Management support Show less

* Development of the employee training content and coordination of the ongoing Operations trainings* Continuous implementation of the annual training portfolio for Operations* Alignment with the regional Operations teams regarding training needs* Collaboration with internal functions (Compliance, Systems, Accounting, etc.) regarding training and process related aspects as well as updates * Development and maintenance of the Operations Contact Guide and the Operations Career… Show more * Development of the employee training content and coordination of the ongoing Operations trainings* Continuous implementation of the annual training portfolio for Operations* Alignment with the regional Operations teams regarding training needs* Collaboration with internal functions (Compliance, Systems, Accounting, etc.) regarding training and process related aspects as well as updates * Development and maintenance of the Operations Contact Guide and the Operations Career Pathing Program* Support of the internal Process and Project Management team* Budget administration Show less

* Responsible for budget and accrual administration, correction of accruals* Recording and payment preparation for the AP Marketing invoices* Processing of agent settlements related to Marketing expenditures* Monthly and quarterly reporting* Ongoing relationship with internal Marketing teams and vendors / agents* Development of a new enhanced database and invoice handling process, followed by implementation and training of the Marketing team

* Daily review of accounting entries* Recording of clients in internal database * Data maintenance in AS 400

* Daily entries, month- and year end closing* Recording and payment of invoices* Internal Reporting* Monthly Reporting to the Oesterreichische Nationalbank* Review and correction of employee time recording system* Supporting project related reconciliation tasks