Urte Urnikyte Email & Phone Number

London, Gb

London, Gb

London Area, United Kingdom

• Led a team of 10-14 in a high-traffic seasonal environment, ensuring efficient operations and exceptional customer service for all visitors.• Managed team scheduling, task delegation, and immediate problem resolution to maintain a seamless and customer-friendly experience during peak times.• Received positive feedback for fostering a collaborative team culture, enhancing morale and overall performance.

• Identified root causes to assist customers in finding necessary help and solutions, achieving a 90% customer satisfaction rate and enhancing problem-solving capabilities.• Utilized active listening skills, empathizing and supporting over 1000 customers promptly and accurately.• Smoothly transitioned to new software for client communication, contributing to increased customer experience.

London, England, United Kingdom

• Designed and delivered dynamic dance classes, ensuring smooth execution and overseeing class instruction for groups of up to 20 participants.• Fostered a supportive and inclusive learning environment, encouraging self-expression, creativity, and personal growth among students.• Participated in ongoing professional development and training to stay current with industry trends, teaching methodologies, and performance coaching techniques.

London, England, United Kingdom

• Developed and managed personalized coaching service for 25+ patients weekly across 3 GP practices, providing support, skills and tools needed to achieve customer success goals.• Implemented new strategies to maintain client relationships, resulting in an 86% increase in customer retention.• Championed patients' needs, resulting in enhanced health outcomes by collaborating and sharing best practices with 30 internal and external stakeholders.• Achieved a 37% increase in patient engagement rates by identifying opportunities for improvement.• Implemented referral pathways and coordinated with external healthcare providers and community resources to ensure comprehensive support and continuity of care for patients.• Maintained confidential records and adhered to GDPR and privacy policies, prioritizing patient confidentiality and data security.• Adapted health coaching principles and strategies to address performance-related goals and challenges, supporting clients in optimizing their physical and mental performance in various domains, including work, and personal development.

London, United Kingdom

• Ensured the safety and smooth operation of the ice rink, enforcing rules and regulations to maintain a secure environment for skaters and spectators.• Monitored skaters' behaviour and skill level, providing assistance and guidance as needed to prevent accidents and injuries on the ice.• Communicated effectively with skaters, coaches, and other staff members to coordinate activities and address concerns, promoting a positive and enjoyable experience for all participants.• Demonstrated leadership and teamwork skills in collaborating with fellow ice marshals and supervisory staff to optimize operational efficiency and customer satisfaction.• Developed problem-solving abilities and adaptability in managing unexpected challenges or changes in the ice rink environment, prioritizing safety and professionalism at all times.

London Area, United Kingdom

• Managed key client accounts for 2 dietitian teams, and responded to customer queries, reducing resolution time by 30%.• Educated clients on treatment plans, while communicating detailed updates to 14 stakeholders.

Greater London, England, United Kingdom

• Implemented a customer-centric approach to manage 100+ clients' needs, resulting in a £1000 daily sales uplift and enhanced customer loyalty.• Boosted team performance by successfully onboarding 5+ employees on the POS system, resulting in improved client satisfaction and increased revenues.

London, England, United Kingdom

• Complied with the request of international high-net-worth club members to ensure professional service.• Carried out duties in a fast-paced environment serving over 100 customers daily.

Karmėlava, Kauno, Lithuania

• Elevated Booking.com rating by 10% through effective communication skills across phone, virtual and in-person channels.• Maintained accurate records of guest information, room assignments, and payment transactions, utilizing hotel management software systems.• Accelerated the onboarding process by mastering and training 4 team members on a new software system.

Kaunas, Lithuania

• Designed and led group fitness classes, including cardio, strength training, and flexibility exercises, for participants of all fitness levels.• Provided personalized instruction, modifications, and motivation to participants to help them achieve their fitness goals and improve performance.• Stayed current with industry trends, research, and best practices in fitness and performance coaching to continually enhance class offerings and participant experiences.

Greece

• Interacted with 400+ hotel guests daily, engaging in public speaking and facilitating group activities to promote health and well-being.• Collaborated with hotel staff and management to develop and implement wellness initiatives, special events, and themed programs to enhance the guest experience.• Assisted the entertainment manager with administrative tasks, including scheduling, event coordination, and guest communication.• Managed 10+ team members and provided leadership and guidance to ensure smooth operations and exceptional guest experiences.

Lithuania

• Designed and implemented age-appropriate training programs for children ages 6-8, focusing on fundamental skills development, technique refinement, and injury prevention.• Provided individualized coaching and feedback to athletes, emphasizing goal-setting, mental skills training, and performance optimization.• Organized and supervised track and field practices, competitions, and events, fostering a positive and supportive team environment.• Collaborated with parents, and other coaches to support the overall development and well-being of young athletes.

Master'S Degree, Sport And Exercise Psychology, Merit

Activities and Societies: • Member, UOG Badminton Women's Team • Project Manager, UOG Badminton Society • Research: Quantitative.

Bachelor'S Degree, Sports And Exercise, First

Activities and Societies: • Mentor, Erasmus Student Network • International Relations Representative, Student Association • President, ESN.

Erasmus+ Studies, Foods, Nutrition, And Wellness Studies, General

• Exercise and Nutrition Accross Lifespan • Nutrition Intervention Plan • Interpersonal Relationships