Urva Jain Email & Phone Number

Udaipur, RJ, IN

I am responsible for managing client's relations and account expansion. At Advaiya Solutions we believe technology should work for you, it should be easy to use, actionable, agile and powerful, that is Advaiya's goal. Advaiya specializes in Cloud Migration, Data Solutions and Management. Advaiya is an expert and is a leading CRM, ERP, Power Platforms/BI.

Udaipur

• Enhanced productivity by 50% through effective documentation and proofreading, while also saving $15.2K by identifying and optimizing expense claim processes.
• Collaborating with the product team, identify, prioritize, track, and report pain points to optimize the customer lifecycle
• Managed coordination of purchase orders and payments to ensure seamless vendor transactions, while providing status updates on container arrivals; maintained an MSI sheet for new orders, deliveries, and items on hold.

Bangaon Area, India

• Improved Customer satisfaction CSAT to 91% from 84% and Net Promoter score to 85% from 81% in 1 year.
• Implemented and managed CRM for better consumer engagement to strengthen sales, loyalty and retention
• Collaborate with cross-functional teams and build strong relationships with HR and L&D leaders for successful client outcomes and cross-selling opportunities.
• Generating more revenue from the existing clients and contributed in up selling and cross selling.
• Understanding of the client’s requirement and developed training plans to up skill clients' workforce and enhance technology adoption by 70%.
• Implemented new cliental strategies resulting in a 25% increase in customer retention.

Rajasthan, India

• Marketing Head -Customer & Vendor Management
• Identified the potential customers which helped to increase the business by cost optimization.
• Responsible for overseeing client requirements and ensuring their adherence to supervised SOPs, while also conducting training sessions on product adoption and protocols for seamless operations.
• Created comprehensive daily and monthly MIS reports, offering critical insights for strategic decision-making thus helped in product capabilities targeting a minimum of 70% accuracy in reporting.
• Developed documents with client interactions, handling complaints, queries, and reports, while nurturing valuable vendor relationships which has given valuable insight on customer retention by 50%
• Maintained the Inventory models to drive operational excellence with channel partner and Distributors targeting 10% increase in efficiency.

Chennai Area, India

• HR Operation – SEARS. Aug 2013– Aug 2014Project 1: Background Verification-Sears-HRO.
• Collaborated seamlessly across diverse teams, gaining profound insights into end-to-end HR operations -spanning background checks, recruitment, employee data management, and more – thereby enriching my proficiency.
• Developed Effective Communication Channels in email communication strategies with HR Managers and District Managers, adeptly addressing customer and employee inquiries, while also devising innovative solutions to their.
• Initiated Streamlined Processes for processing employment data changes, such as hires, promotions, transfers, and terminations. Orchestrated seamless requisition raising and internal/external selection processes to.
• Analyzed and Enhanced Decision-Making in evaluating criminal and theft background check reports from Hire Right, making informed decisions aligning

Bachelor Of Technology (Btech), Bioinformatics

Bachelor Of Technology - Btech, Bioinformatics