Urvashi A. Dixit, Mba Email and Phone Number

Worked with CPQ software implementation and installation for end user.Worked with NICE performance system software as an Integration Engineer. Planned the implementation of the product configuration/integration work. Prepared acceptance test and handover of the final product to the customer. Worked with numerous customers implementations and suggesting best practices to follow when performing upgrades or product installs.

Assisted in the management, operation, and maintenance of the Library’s local area network, public wireless network, and internet connectivity.Handled the installation and maintenance of all software and hardware for all network workstations, servers, and network equipment.Monitored the security of the Library’s network and related equipment.Troubleshooted and resolved hardware and software problems, made repairs where necessary.Assisted staff in providing computer-related information to the public.Assisted in planning and development of technology services that met the needs of the library

• Provided customer assistance on the utilization of their overall wealth• Assisted customers with selection of the financial product (i.e. fixed deposits, bonds) with monetary value of $10,000 along with explanation of benefits for using those products• Conducted client interviews to gather user requirements from questionnaires, surveys, site visits, etc.• Analyzed and verify client financial goals and determine risk tolerance• Interpreted user requirements into feasible options, and further communicating them back to the business clients. Empowered clients to build healthy relationships, resolved product related queries by delivering knowledge on financial products• Communicated with clients to develop prudent investment strategies based on current market conditions• Reviewed and followed up on non-compliant issues and changes that occurred outside the processes• Accompanied supervisor when advising clients for favorable products that suite their needs

• Created projects on network security products (SIEM, SIM, etc.)• Managed and built a customer database according to relevant demands • Communicated with the client in order to create a database containing the network security products used worldwide• Advised clients on where to open a venture without wasting money and time on opening a business in less favorable areas• Worked independently on market research pertaining to the project at hand, right from collecting scattered data to providing particular data to the client in Excel

Accompanied on a project assigned that included employment reimbursement calculations at a Bank.Analyzed bank resources and data to create efficient software.

Documented all new, changing and malfunctioning jobs related to the hardware and software in an on-line file. Suggested Customers about new products like; Switchgear products, Cables etc.Analyzing customer informationWorking Knowledge of hardware and software on LAN/WAN systemsMonitored jobs using a computer terminal or personal computer (PC)Assisted customers resolve problems with computer hardware and software (backup for help desk)Coordinated and scheduled work with vendor service providers