e the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. Plan and execute a complex daily personal workload and support to meet departmental and company schedules Analyze and identify gaps and areas for improvement in coding, data input validation, and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools. Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices. Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction. Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues.

 Handling and Supporting a Team performing Database Creation and Analysis to provided data in a better way to client based on their requirements to get the overview of the market. Maintaining and keeping the trackers to track the different KPIs, Performance Activities and others and reporting to Client. Maintaining and keeping an eye on the client’s products and providing them a deep analysis of their brands. Focused and Dedicated approach to provided results through the preparation of various reports for clients.

 Working for US based client Nation star Mortgage LLC. As Process Associate in Payoff Process. Account Service: Cashiering (Dealing with posting payments towards loans, analyzing the payment history and processing as per customer request). Apply funds in systems to check whether funds are sufficient to pay off the loan and do settlement. Processing Payoff Team: Closing loan accounts and checking bankruptcy status and foreclosure adjustment.