During my tenure at Accenture, I served as a Client Success Manager for Equinix (Data Center) and was responsible for serving as the primary point of contact for the client and internal and external stakeholders for a broad set of accounts. I was accountable for meeting/exceeding key performance objectives, including client satisfaction, sales satisfaction, operations satisfaction, and several tasks related metrics. I was also responsible for educating new clients on Equinix policies, procedures, and the customer portal.

At Intelenet Global Services, Urvashi served as a Sr. Fraud Victim Assistant & Quick Check Analyst and was responsible for assisting TransUnion customers (leading creadit bureau in USA & now in Asia) and fraud victims in resolving queries related to their credit reports and credit scores. I was also responsible for updating credit information and payment history, updating personal information, disputing accounts and public records for any inaccuracy updated by creditors, and providing the retention period as per FCRA Law.

As a Human Resource Manager at One Step InfoTech Services, where she was responsible for data collection and management, conducting in-house interviews, arranging client meetings, line ups, campus hiring, and closing of hiring projects.

Company: Zensar Technologies Ltd, Pune - From Mar 2007 to April 2012Client: The Home Depot (IT Procurement – Level II)Role: Sr. Process Analyst / Sr. Customer Service Executive Location: Pune Scope: The scope of work includes extracting Legacy Error Reports and preparing MIS Reports. Creating Tickets for Legacy Error Reports and handling B2B Inbox on daily basis.Client:Cisco (Support Website Project)Role: Sr.Process AnalystLocation: PuneProject Handled: GSSO Documentation (Semi-Technical)Scope:The scope of work included converting User Guide (Support Articles) documents to the Web page using the Web2.0 Technology for CSCC, SMS3 PMC users worldwide. The project was successfully submitted in January 2010Client: The Home Depot (Supply Chain Management)Role: Sr. Process Analyst Location: PuneScope: The scope of work included processing purchase requests and creating purchase orders for the vendors for sub-processes in Existing Stores (IT Projects, IT General & Fixture Projects) of World’s Largest Home Improvement Retailer.Client: Marks & Spencer (Purchasing Dept.) Role: Sr. Process Analyst Location: PuneScope: The scope of work included processing purchase requests and creating purchase orders by size wise price distribution on all M&S apparels across globe. Maintaining and updating tracking information.