Key member to Set up an operations process involving inhouse and partner business operations covering lead (Patient) life cycle. Process involved, inhouse communication chain, business operations with client, customer operations, escalation matrix, reconciliation & payment operations. Accomplished a smooth operations flow (SOPs) covering unique business operations requirement of individual business partners. Responsible for Account Management, growth, revenue generation maximization, patient coordination and communication strategies.Successfully on boarded external Doctors, facilitated on boarding business partners resulting in memorandum of understanding (MOU).Successfully coordinated & led efforts in identifying & publishing key customer success stories for internal & external marketing purposes. The success stories were developed in video & written formats which included key testimonials & patient-caregiver interviews.Efficiently gathered, collated and reported data for Data Management. Responsible for providing accurate data for maintaining and analysing funnel data. This data was used to draw high-level insights and help coordinate online and offline activities, Product Integration & MIS reports.

Managing Specialty like Cardiac Care Sciences, Bariatric Sciences, Interventional Radiology Clinic, Electro-Physiological Clinic, Neuro-Interventional Clinic involving Business Growth, Strategy, medical and general Operations, SOPs, Patient Conversion, Package Creation and updating, Branding, Revenue generation and monitoring. Responsible for Overall Business Growth in terms of Revenue and Patient pool, Doctor Engagement.Supervising Health Check-up, IP Billing, Bill Outstanding, OPD, Medical Tourism, Corporate\PSU & TPA Desk, Government Schemes operation with local authorities, operations projects and quality, Doctors Engagement (inhouse & empanelled), NABH.

Managing Administration of Front Office, IP Billing, TPA- Corporate, NRI Desk. Supervising Specialties Cardiac Care, Joint Replacements, Mother & Child. Managed Trust-Hospital Co-ordination and task oriented administrative – operation work. NABH and Quality Standards Management.

Leading team of 3, Responsible for Operations - MIS of 4 Webworld (Rajkot – 2, Jamnagar & Bhavnagar & Promotion, Sales, Retention of Webworlld products like Video conference, Gaming, Internet and wireless products

Key Account management, Copy writing, Creative conceptualization of agency portfolios