Handling a portfolio of customers as their Relationship Manager. Recently appointed as a Revenue Strategy Manager for CRM team with the core objective to drive collections for dues more than 30 days and to handle the responsibilities of generating reports for collection achievements, NPS tracking, ticket management and loyalty achievements.Completed more than 600 possessions for the year 2020-2021.Accountable for Loyalty Bookings, Collection, Registration, On Boarding and Possessions.Management of inbound and outbound calls and emails to ensure timely response to client. Preparing Case studies to be shared with higher management for seeking approvals and deviations.Liaising with Sales, Audit, Legal and various other teams to fulfill customers request and resolve their complaints.Handling customer grievances and escalation and provide an amicable solution to customer complaints.

Customer careSolving customer queries thru :inbound and outbound calls,email correspondence,handling walk in customersTo manage the front end of LODHA’s relationship with its distinguished set of clients and ensure the highest standards of service delivery and query resolution within specified TATs.Accountable for Loyalty Bookings, Collection, Registration, On Boarding and Possessions.Handling management booking and special cases.Doing FAME checks of newly acquired customers.Management of inbound and outbound calls and emails to ensure timely response to client. Analysing collection data to facilitate the target setting exercise. Taking weekly collection reviews and preparing collection targets for the project along with the various calling and case management reports on daily basis.Act as an escalation point for client meetings for issues and concerns beyond the operations team. Preparing Case studies to be shared with higher management for seeking approvals and deviations.Handling customer grievances and escalation and provide an amicable solution to customer complaints.Liaising with Sales, Audit, Legal and various other teams to fulfill customers request and resolve their complaints.Part of the mentor and mentee program. Training the new joinees.

• Looking after the Share holders complains and grievance.• Coordinating with the Share transfer agents for complains received and resolved.• Coordinating with the Share transfer agents for the Share holding reports daily, weekly and monthly.• Looking after the daily bank transaction, RTGS and other fund transfers.• Keeping the track of the daily share prices and the volumes of the company.• Keeping track of the share transactions done by all the brokers.• Looking after the cash transaction.

• Worked as a bolt operator and also in the back office for 3 months

• Looking after the day-to-day floor activities and sales.• Managing customers’ queries and concerns regarding Piramyd store and Crossroads.• Looking after floor inventory & giving relevant feedback reports for replenishment• Informing the Customers about the New Arrivals and Any New Schemes through Phone Calls.• Was also the in charge of the section, making the daily, weekly and also the monthly sales reports.• Cashiering That Includes The Responsibilities Of Accuracy In Billing, Tallying Cash, Guiding The Customers For Foreign Currency Conversions, Solving Customer Queries.• Converting Customers For The Membership Of Piramyd Power Club, Which Helped The Organization To Increase The PPC Members Eventually Resulting Into Better Sales.Visual Merchandising• Managing the Floor VM • Colour blocking the merchandise and displaying it according to the various brand & themes • Making effective signage during promotions of the floor.