Hal Miller-Jacobs is a A-Team Member at usability.org. He possess expertise in user centered design, user experience, usability testing, usability engineering, usability and 25 more skills. Colleagues describe him as "I hired Hal twice to provide usability training during annual company intranet conferences. His engaging presentation style and compelling expertise made a deep impression on the attendees, and on me...I eventually decided to pursue a graduate degree in the field, in part due to Hal's influence." and "Hal has all the characteristics that you would want in a Usability Professional and Coach. His friendly nature and ready smile make it easy to approach him questions and ask him any question(s) you have. His deep knowledge, broad experience and ability to link those means that his answers are interesting, insightful and practically useful.... Often they help you think through a problem to the next level. Hal is particularly remarkable as a Focus Group facilitator--to me, one of the most challenging elicitation dynamics in the field. He has a creative knack for designing the focus group exchange in a way that draws out key insights clearly -- even when the topics are difficult topics. He manages groups deftly, drawing each participant out and making it comfortable for them to participate. And he can do this with large, highly charged groups. He has a way of balancing the interaction so that each member of the group contributes and feels good about the experience. When I need a focus group, Hal is the moderator I look to ..."