Brett Combs Email & Phone Number

Cleveland, Ohio, United States

Cleveland, Oh, Us

● Research Leadership: Conducted discovery research with district managers responsible forregions generating millions in revenue. This included task-based interviews and video recordings,leading to key insights that shaped the development of new, high-fidelity UI designs.● Outcome: Improved communication between district managers and sales reps, reducing the needfor recreating and resubmitting price change requests. This time-saving solution directly addresseda major pain point in their workflow.● Order Management Solution: Designed a modern, consistent UI for Sherwin Williams’ ordermanagement system. The solution emphasized fast keyboard operation, default cursor locations,and pre-configured account settings to enable efficient order creation.● Outcome: Increased ease of adoption for new employees, reduced training costs, and improvedcustomer service quality by ensuring fast and flexible order processing.● Sales Platform Project: Developed a sales meeting planner based on research into the actualworking habits of sales reps. This new tool replaced the inefficient calendar system with a flexibleweekly planner that better aligned with how sales reps plan and prioritize meetings.● Outcome: Reduced the time sales reps spent using the tool, allowing them to plan more effectively.The planner was well-received as a solution that saved time and better reflected their real-worldneeds, improving engagement in the planning process.● Cross-Functional Collaboration: Worked closely with Deloitte UX/UI designers, project managers,and business stakeholders to bridge the gap between Jira-based business analysis and designimplementation. Facilitated workshops, including sails and anchors, to gather input and refine theuser experience.● Systems Design: Created system maps and high-level user journey maps to build a sharedunderstanding of project goals across teams, ensuring alignment between design and businessrequirements.

Woonsocket, Ri, Us

● Shop-able Lists Initiative: Led the UX process for shop-able lists on iOS and Android (aOS)platforms, conducting competitive analysis, medium-fidelity functionality mapping in Miro, andproducing high-fidelity screens in Figma. Designed screens for week-over-week presentations todesign leads and stakeholders, driving continuous refinement and iteration of the experience.● Outcome: Enabled rapid redesign iterations, improving the user shopping experience andincreasing efficiency in stakeholder feedback cycles.● Healthcare Services App: Revised an iOS and Android application allowing CVS shoppers topurchase items with health plan funds. Improved clarity of the product offering and functionality byapplying BJ Fogg’s behaviors and triggers methodology.● Outcome: Enhanced user engagement and comprehension of the healthcare services app,improving the overall shopping experience for users managing health plan funds.● Design System Initiative: Proposed and contributed to the creation of a federated design system atCVS, tasking designers across the organization with submitting components. Collaborated withanother designer to transform submissions into final components available in Figma.● Outcome: Standardized design components across teams, improving collaboration, consistency,and scalability of design solutions across CVS’s digital platforms.● Mentorship in Healthcare Design: Guided junior designers on best practices in goal-oriented,patient-centric design thinking.● Research Methodologies: Conducted qualitative and quantitative research to inform designdecisions.● Flexibility with Changing Requirements: Rapidly iterated design solutions based on user feedbackand stakeholder input.

Work From Anywhere, Remote, Oo

As part of a highly selective group of designers at Toptal, I collaborated with small and medium-sizedbusinesses across various industries to design and deliver fully customized websites. Leveraging platforms like Webflow and WordPress, I provided interactive digital solutions tailored to each business’s unique needs. My role also included creating cohesive branding and marketing designs to support the clients’ digital presence. I worked closely with clients to define content strategies, site architecture, and design elements that enhanced the user experience and aligned with their business objectives.At Toptal, I established strong relationships with clients, advocating for user-centered design methodologies that prioritized user engagement and accessibility. I designed responsive websites and applications, demonstrating a solid understanding of cross-platform component design and interaction principles. Additionally, I created prototypes using Axure, which enabled rapid iteration and effectivecommunication of design concepts to stakeholders.

Chesterbrook, Pa, Us

● Cross-functional Collaboration: Partnered closely with business analysts and senior engineers totranslate complex business requirements into a consistent set of high-fidelity user interfaces. Iworked in iterative cycles, using tools like Miro and Sketch, to design components that supportedbusiness goals while maintaining design consistency across the platform.● Design Consistency Across the Platform: A large part of my role involved ensuring the consistentuse of UI components throughout the application. By implementing a unified design language, Ihelped standardize the visual and functional elements of the platform, improving user experienceand ensuring scalability as new features were added.● Domain Learning & Design Alignment: I quickly adapted to the platform’s complex technical andbusiness requirements. Regular meetings with stakeholders allowed me to deepen myunderstanding of the financial domain, ensuring that the components I designed were aligned withboth user needs and broader business objectives.● Component Design & Development: Conducted research to identify, refine, and implementreusable UI components that could be applied across various contexts. This approach improvedplatform consistency, reduced development time, and made it easier to scale the design as theplatform evolved.● Prototype & User Testing: Created pixel-perfect prototypes in InVision, presenting them to productowners and stakeholders for validation. These prototypes served as a key tool for gatheringfeedback and ensuring alignment across teams, enabling successful handoff to developers.● Systems Thinking: Distilled complex financial processes into manageable design deliverables.● Innovation Workshops: Led sessions that encouraged cross-functional collaboration and designthinking.● Problem Orientation in Fintech: Addressed ambiguous challenges to ensure user needs were meteffectively.

● Led the full project lifecycle from concept development to final execution, ensuring timely delivery,adherence to scope, and client satisfaction. Managed all aspects of project planning, design, andproduction, maintaining a hands-on approach.● Produced visually compelling and brand-aligned assets, including logos, brochures, websites, socialmedia graphics, and packaging, leveraging Adobe Creative Suite and other design tools to bring creativeconcepts to life.● Cultivated strong client relationships through clear communication, timely updates, and a collaborativeapproach. Integrated client feedback into the design process to ensure final deliverables were closelyaligned with their vision and objectives.● Applied UX/UI best practices in the design of user-friendly websites and digital platforms, enhancinguser engagement, improving user journeys, and optimizing conversion paths for increased customerinteraction and conversion rates.● Managed multiple projects simultaneously, consistently maintaining high standards of creativity, servicequality, and timely delivery while handling the day-to-day operations of a freelance practice.● Developed designs that were aesthetically pleasing and aligned with user needs.● Managed competing priorities while maintaining strong client communication.● Gathered user feedback to create impactful digital experiences.

Master Of Science - Ms, User Experience Design

Mfa Design, Design And Visual Communications, General

Bachelor Of Arts - Ba, Philosophy

Bachelor Of Fine Arts - Bfa (Incomplete), Graphic Design