Team Lead
Current1. Led a team of billing & negotiation specialists at Goodbill, a revolutionary healthcare billing solutions provider, leveraging expertise to drive team success and optimize client outcomes.2. Supervising a team of billing agents or specialists within the BPO. This involves assigning tasks, tracking performance, conducting team meetings, and providing guidance and support to team members.3. Streamlined workflow management and task distribution, ensuring seamless processing of billing and negotiation tasks, exceeding client SLAs, and fostering a culture of efficiency and innovation.4. Served as a trusted liaison between Goodbill and healthcare clients, providing transparent updates, addressing inquiries, resolving issues, and ensuring exceptional customer experience.5. Set ambitious performance targets aligned with client SLAs, monitored key metrics (accounts receivable, denial rates, productivity), and provided actionable insights to enhance team performance and drive business growth.6. Championed client satisfaction, consistently surpassing SLAs, soliciting feedback, and delivering high-quality service that drove long-term partnerships and growth, reflecting Goodbill's commitment to exceptional customer experience.6. Conducted regular performance evaluations, offered constructive feedback, and coached team members to achieve their goals, develop new skills, and advance in their careers, fostering a culture of continuous learning and growth.
