-Leading project planning sessions.-Managing relationships with clients and stakeholders.-Coordinating staff and internal resources.-Managing project progress and adapt work as required.-Ensuring projects meet deadlines.-Overseeing all incoming and outgoing project documentation.-Participating in tender process i.e. design, submission and review.-Optimising and improving processes and the overall approach where necessary.

Giving IT Support through remote, phone & email to different clients in UK and PK including:- Handling client support tickets through WHMCS.- Web support including VPS, Cloudflare and AWS. - Active Directory, DHCP, DNS, Group Policy support & administration. - FTP, Database and Email management on CPanel & Plesk.- POP, IMAP and Exchange Mail Configuration on MS Outlook.- Software support including MS Office, Anti-Virus support & administration.- Network support including Servers, Routers and Switches.- Hardware support including PC Components, Printer, UPS support & administration.

Analyze and isolate issues, - Network troubleshooting. - Windows Installation and troubleshooting.- Installation/troubleshooting of all development and designing tools. - Troubleshooting of broad band/Internet with all concerned companies. - Hardware troubleshooting. - Purchase of equipment when needed. - Responsible for installing, configuring and troubleshooting Windows Client and Server based platform. - Responsible for hardware installation, Data recovery, data restoration capabilities and troubleshooting Network Nodes.

Responsible for monitoring and rectify issues related to Routers (Linksys). Network Switches Access Points• Monitoring of LAN and WLAN network infrastructure of more than 50 clients using multiple Network Monitoring tools and software.• Providing technical support. Perform system diagnosis, repair and updates to ensure data integrity; and reliability of automated tasks.• Providing services on advanced technical issues while Configure and Troubleshoot Network Devices/Desktops and Tablets.• Work on DNS & DHCP Server.• Responsible for checking network related instruments including instrument costs and adequate supply source..• Maintain and monitor company’s network infrastructure.• Troubleshoot desktop & network connectivity.• Developing effective network policies and procedures, project documentation and milestones• Resolving problems both directly from customer and through technical escalation.• Implementing fixes and solution where appropriate either via discussing directly with customer, via email or via remote desktop.

Responsible for the maintenance of computer hardware and software systems that make up a computer network including the maintenance and monitoring of active data network or converged infrastructure and related network equipment.