I am a dedicated professional with over five years of experience in customer support and team management. I started at Abacus Shaheen Complex as an agent for the EasyPaisa Domestic 3737 Helpline and then joined Mindbridge Company, where I've advanced from agent to quality auditor and now trainer for the Foodpanda Rider Support International campaign.I excel in team leadership, managing tough situations, and ensuring tasks are completed efficiently. My approach is marked by vigilance, wisdom, and a commitment to making sound decisions. I am always seeking new opportunities for growth and excellence.### Key Skills- Team Leadership and Management- Quality Auditing- Training and Development- Time Management- Decision Making- Problem-Solving### Experience**Customer Services Representative** *Abacus Shaheen Complex (EasyPaisa Domestic 3737 Helpline)* *Duration: 1 year***Trainer** *Mindbridge Company (Foodpanda Rider Support International )* *Duration: 3.10 years* *Previous Roles: Agent, Quality Auditor**5 months Direct TV\Disht TV Campaign*
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Debt CollectorCedars Business Services Sep 2024 - Present -
International Food Panda Rider Service TrainerMindbridge May 2023 - Oct 2024Lahore, Punjab, PakistanI am a trainer of foodpanda Rider support (International) in Mindbridge (BPO) -
Foodpanda Rider ServiceMindbridge Private Limited Oct 2020 - Oct 2024Lahore, Punjab, PakistanI started as an agent of foodpanda Rider support (international) in Mindbridge (BPO) -
Quality AuditorMindbridge Aug 2022 - Aug 2024Lahore, Punjab, PakistanI was Quality Auditor of foodpanda Rider support (International) in Mindbridge (BPO) -
Easypaisa Helpline 3737Abacus Consulting Sep 2019 - Oct 2020Shaheen Complex, Kashmir Road Gari Shahu LahoreI started my professional career in abacus and learn alot, how to work in professional environment, how to stand on your own, how yo use your own skills, how to handle pressure situations, how to tackle with hurdles for career and many more, I grow up my professional career very well there.
Usama Khalid Education Details
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Computer Science
Frequently Asked Questions about Usama Khalid
What company does Usama Khalid work for?
Usama Khalid works for Cedars Business Services
What is Usama Khalid's role at the current company?
Usama Khalid's current role is Debt Collector.
What schools did Usama Khalid attend?
Usama Khalid attended Virtual University Of Pakistan.
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Usama Khalid
Research Assistant (Hr & Finance) At Business Incubation Centre- Mns-Uam |Assisting Entrepreneurs In Unleashing Their PotentialMultan1mnsuam.edu.pk -
Usama Khalid
Lead Supervisor Sales And Technical Support Operations @ Zigron (Iylus & Iyzil) | Business Development | Technical Customer Support Specialist | Social Media Management And Growth |Islāmābād, Pakistan -
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Usama Khalid
Hr Professional | Hrbp | Technical Recruiter | Head Hunter L Employee Engagement | People And Culture L Training I Human Resource Business Partner Hr @Ibex.PakistanLahore
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