Malik Usama Email & Phone Number

Lahore, Pk

Lahore, Punjab, Pakistan

● Manage client relationships through regular communication and proactive issue resolution.● Coordinated with the internal team to deliver high-quality services on time.● Ensure timely and effective resolution of client complaints and concerns.● Lead and coordinate account teams to deliver exceptional client service and support.● Oversee Shopify projects from initiation to delivery, ensuring successful completion● Manage cross-functional teams, identify and mitigate risks, and resolve issues effectively.● Ensure high-quality standards and best practices are consistently applied across all projects.

Lahore, Punjab, Pakistan

● Assisted in the development of campaigns, ensuring alignment of client goals.● Coordinated with the internal team to deliver high-quality services on time.● Managing multiple company's Social Media Platforms.● Creating Posts according to Clients Needs using Canva.● Managing and optimizing client's Google Ads andMeta Business Suite.● Overseeing Execution of Website Development (WordPress and Shopify) projects.● Collaborate with internal teams to ensure timely and successful delivery of services.● Website Audits for the clients

Lahore, Punjab, Pakistan

● Acquired and onboarding new clients on Upwork.● Develop and Maintain client relationships.● Enhancing Upwork Profile and tailored proposals.● Proactively identified and pursued opportunities to upsell services.● Served as the primary point of contact between the client and executives.● Served as a liaison between client and developers for smooth execution of tasks.● Ensure clients receive personalized services and tailored solutions to their problems.● Delivered prompt and effective client support, addressing inquiries and concerns.

Lahore, Punjab, Pakistan

● Managed US doctor’s receivable accounts to help them focus on their core functions.● Assisted Team members with an extra load of accounts.● Collaborated with 35+ US doctor offices via email, phone, and fax to retrieve missing insurance info, thus increasing profits for Dr/Labs..● Providing Customer support to patients and doctors against their queries through Email/ Phone

● Assisted US CPAs with Bank reconciliations of more than 150 client accounts.● Leadership:Managed a team of 3 members providing them with the assigned work.● Operated Amazon accounts for order processing and inventory audit and audit Listing.● Scraped Data for clients to save potential clients leads.

● Assisted the Sales Team with the requirements of products against buyer’s demand.● Creating a listing of orders to make it easier for auditing.● Assisting with the Data Entry process of requested products for processing.

Associate'S Degree, Business Management

Professional Fellowship

Stanford University and PepsiCo supported a 3-month Fellowship for professional skills e.g., communication, leadership, problem-solving.