Malik Usama Email and Phone Number
I am an Experienced professional with a strong background in business process management, client relationships, and project management. Skilled in Management of Offshore services.With a knack in BPO I do possess skills and knowledge in Shopify, WordPress, Digital Marketing, and Google Ads. With a diverse experience in managing client relationships, projects, and teams, I excel in:- Building and maintaining strong client relationships- Managing projects from initiation to delivery- Developing and executing effective strategies- Leading cross-functional teams to achieve goals- Providing exceptional customer experience - Helping international small businesses optimize expenses with offshore servicesI assist small businesses in navigating the benefits of offshore services, such as:- Cost savings- Access to specialized skills- Increased efficiency- Scalability- Over the Clock Business OperationsCertified in - Outsourcing Fundamentals- Google Ads- Digital Marketing- Google Business Profile- Microsoft Office- Client Hunting Methodology Let's connect and explore opportunities to drive business growth, optimize expenses, and succeed in the global market!
Ozeefy
View- Website:
- ozeefy.com
- Employees:
- 39
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Tech. Key Account Executive And Project ManagerOzeefyLahore, Pk
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Tech. Key Account Executive / Project ManagerOzeefy Jun 2024 - PresentLahore, Punjab, Pakistan● Manage client relationships through regular communication and proactive issue resolution.● Coordinated with the internal team to deliver high-quality services on time.● Ensure timely and effective resolution of client complaints and concerns.● Lead and coordinate account teams to deliver exceptional client service and support.● Oversee Shopify projects from initiation to delivery, ensuring successful completion● Manage cross-functional teams, identify and mitigate risks, and resolve issues effectively.● Ensure high-quality standards and best practices are consistently applied across all projects.
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Social Media Management, Business Development, Key Account ManagerThe Virtual Angle Sep 2020 - PresentLahore, Punjab, Pakistan● Assisted in the development of campaigns, ensuring alignment of client goals.● Coordinated with the internal team to deliver high-quality services on time.● Managing multiple company's Social Media Platforms.● Creating Posts according to Clients Needs using Canva.● Managing and optimizing client's Google Ads andMeta Business Suite.● Overseeing Execution of Website Development (WordPress and Shopify) projects.● Collaborate with internal teams to ensure timely and successful delivery of services.● Website Audits for the clients -
Key Account Manager (Cro, Wordpress, Shopify)Triple Conversion Mar 2023 - Sep 2023Lahore, Punjab, Pakistan● Acquired and onboarding new clients on Upwork.● Develop and Maintain client relationships.● Enhancing Upwork Profile and tailored proposals.● Proactively identified and pursued opportunities to upsell services.● Served as the primary point of contact between the client and executives.● Served as a liaison between client and developers for smooth execution of tasks.● Ensure clients receive personalized services and tailored solutions to their problems.● Delivered prompt and effective client support, addressing inquiries and concerns.
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Account Receivable ExecutiveHq Analytics Jun 2019 - Sep 2021Lahore, Punjab, Pakistan● Managed US doctor’s receivable accounts to help them focus on their core functions.● Assisted Team members with an extra load of accounts.● Collaborated with 35+ US doctor offices via email, phone, and fax to retrieve missing insurance info, thus increasing profits for Dr/Labs..● Providing Customer support to patients and doctors against their queries through Email/ Phone -
Virtual AssistantTransdata Solutions Llc Dec 2017 - Apr 2019● Assisted US CPAs with Bank reconciliations of more than 150 client accounts.● Leadership:Managed a team of 3 members providing them with the assigned work.● Operated Amazon accounts for order processing and inventory audit and audit Listing.● Scraped Data for clients to save potential clients leads. -
Bpo (Business Process Outsourcing) Sales CoordinatorDeal Souq Pvt. Ltd Jul 2017 - Jan 2018● Assisted the Sales Team with the requirements of products against buyer’s demand.● Creating a listing of orders to make it easier for auditing.● Assisting with the Data Entry process of requested products for processing.
Malik Usama Education Details
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Business Management -
Professional Fellowship
Frequently Asked Questions about Malik Usama
What company does Malik Usama work for?
Malik Usama works for Ozeefy
What is Malik Usama's role at the current company?
Malik Usama's current role is Tech. Key Account Executive and Project Manager.
What schools did Malik Usama attend?
Malik Usama attended Riphah International University, Amal Academy.
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Malik Usama
Karāchi -
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