● Provide high-level technical support and troubleshooting to external and internal clients.● To perform detailed monitoring and troubleshooting of stats using the tool Media-core / 5gVision.● Provider assistance to overseas clients over A2P discussion.● Worked with the rates department as a sales assistant.● Responded to client's email inquiries and handled, and also provided regular status updates to customers regarding Ticket issues.● Specialized in routing plans & parent routing in 5g vision.● Skilled in SMPP Sessions.● Responsible for providing good customer support to different clients in troubleshooting any network-related issue to enhance NOC effectiveness.

Responsible for the Buying and Selling of the routes as well as the profitability of the account.● Develop a comprehensive sales and distribution strategy to maximize sales opportunities.● Develop sales and distribution policies that reflect the organization’s goals.● Balance traffic by becoming a provider or customer, making the relationship bilateral.● Collaborate with members of the Marketing team to penetrate key markets.● Monitor changes in the industry and leverage them for business opportunities.● Develop strong, ongoing relationships with prospects and customers.● Responsible for growing revenues and margins based on the targets.● Drive new business and sales for the Wholesale business with the targeted number of accounts.

I'm skilled in Visual Design Elements, including color schemes, icons, typography, and responsive design and user-friendly interfaces for web applications desktop and mobile app.In User Experience (UX) designer, including user flow diagrams, site maps and interactive wireframes.

As a dedicated HR Intern, Proven a passion for fostering a positive work environment and supporting HR functions within dynamic organizations. Proven ability to assist in various HR functions, including recruitment, onboarding, and employee relations.Skilled in conducting research, organizing data, and maintaining accurate records and a collaborative approach to contribute effectively to HR initiatives.