• Managing the OD, Talent Acquisition, Learning & Development and Performance Management activities that include but not limited to:- Developing and revisiting the Organization Charts' restructure in accordance with the business units' objectives on annual basis- Continuously reviewing the Manpower Plan vs. the predetermined budget for each department, and modify it if needed in case of adding new assignments and/or objectives- Developing and revisiting the Job Profiles, Objectives and KPIs for the whole positions- Overseeing the performance appraisals periodically, along with its analysis to track any performance issues that might be there, in order to act accordingly with a corrective action that serves achieving the BUs' objectives - Managing the process of promotions and assessments as per the approved policy- Overseeing the Talent Acquisition activities for the group, as per the job requisites and the approved manpower plan for each department- Managing the day-to-day operation for the implementation of the internal & external training plans, and the adherence of the targeted training hours• Managing the Center of Excellence projects and activities as per the annual operational plan

• Act as a lead for development and implementation of HR Strategy and HR Operating Standards• Partner with the line managers and key stakeholders to ensure full alignment on the business needs and priorities to make sure that all HR support and solutions contribute to driving the company’s strategic agenda• Understand success factors for the business, and the key priorities to ensure HR initiatives add value to business goals• Design and review policies related to employees' performance improvement• Ensure that all employees have a clear understanding of HR policies and procedures• Ensure job descriptions for all positions are written / updated and agreed with line managers and HR function• Ensure HR programs are communicated and clearly understood by employees• Support departments in developing cutting edge functional excellence and in developing leadership capabilities• Partner with department heads to deliver training programs and other organizational and leadership development interventions• Overseeing the employees' exiting process in coordination with the HRBPs to ensure that gaps and challenges are properly addressed in the future• Periodically review the overall Performance Management System for the company, in addition to reviewing and evaluating the whole key performance indicators• Work closely with HR Business Partners and department heads to translate business objectives into productive and effective organization structures and develop respective job descriptions in order to ensure role clarity and segregation of duties• Advise line managers on identifying top talents within their departments and support in the development of Individual Development Plans (IDPs) for high potential employees and underperforming employees• Develop, implement and review the outcomes of the Succession Planning program• Manage the Learning & Development function (internal and external)

Learning and Development• Provide key inputs of training aspects for all activities and internal / external training plans of the company• Support individual and team development, career development, and training• Monitor and conduct learning and development reviews with department heads• Give insights and reflections on the promotion plans in regards of their performance and learning curve• Design and develop customized learning solutions for all primary and supporting functions according to the company's skills matrix• Work closely with line managers to identify training needs and ensure that the annual training plans are fulfilling those development gaps and training plans implementation are effectively managedOnboarding• Oversee new starters process, ensuring employees are provided with all information and resources required to be quickly engaged with the work environment• Leading the onboarding processes for the new starters and ensure full compliance with the company's policyPerformance Management• Update & formulate Key Performance Indicators based on the objectives in order to measure employees’ performance in an accurate manner• Oversee the implementation of the performance appraisal plan in regards to competencies and rating scales• Follow-up on performance improvement plans for employees with unsatisfactory performance to make sure they are supported in improving their performance• Support performance management processes, and resolve any issues that might arise during the appraising cycle• Conduct awareness sessions on the annual performance appraisal cycle including performance appraisal training and communication of timelines• monitor the annual performance appraisal process at all stages and ensure that all employees complete the review process in a timely manner• Manage probationary performance evaluations and providing coaching and support to reduce terminations

• Ensure the alignment of training needs along with the company's objectives• Prepare annual training plans (internal & external) and training calendars for the company• Spearheading in-house and field training programs • Administer the implementation of the training plans and assess their outcomes effectively and efficiently• Manage day-to-day relationship with external vendors / training providers• Partner with stakeholders to define training requirements and learning objectives• Develop HR documents, including evaluation forms, and L&D reports• Delivering effective induction programs to familiarize employees with the company’s culture, benefits, and policies• Implement, coordinate and communicate with department heads to ensure that the Internship Program is implemented on the ground as planned and agreed

• Identify training and development needs and creating the training needs analysis through interviews with employees, appraisal schemes, and regular consultation with department heads• Ensure the alignment of training needs along with the company's objectives• Contact the training providers to collect technical and financial proposals• Prepare annual training plans (internal & external) for the company to be reviewed and approved• Implement the training plan with respect to the allocated budget and preparing a quarterly progress report of its implementation• Manage day-to-day relationship with external vendors / training providers• Develop HR documents, including evaluation forms, and L&D reports• Implement, coordinate and communicate with department heads to ensure that the Internship Program is implemented on the ground as planned and agreed• Deliver effective induction programs to familiarize employees with the company’s culture, benefits, and policies• Maintain the employee training records, and ensuring all relevant documentation is on file and employee files are kept up-to-date with any training event

• Map out the quarterly public calendar for the whole trainings and certifications.• Managed training logistics, including scheduling, materials preparation, and room setup, ensuring seamless execution of all training sessions.• Manage the Online Courses and Exams through Moodle LMS.• Conducted needs assessments to identify training gaps and created targeted learning solutions to address specific skill deficiencies.• Collaborated with cross-functional teams to evaluate training effectiveness and make continuous improvements to training content and delivery methods.• Participated in acquiring new licenses from international entities (e.g. CIPS UK)

• Provided exceptional customer service by promptly addressing inquiries and resolving issues to ensure a positive customer experience.• Demonstrated effective communication skills by actively listening to customer concerns and providing accurate information and solutions.• Managed a high volume of incoming calls and emails, maintaining a professional and courteous demeanor at all times.• Collaborated with cross-functional teams to streamline processes and improve overall customer satisfaction levels.