Transitioning from a successful 4-year career in graphic design, I have found my true passion in Salesforce administration and development. With almost a year of hands-on experience in Salesforce CRM implementations, I have honed my skills in Sales Cloud, Service Cloud, and various integration projects using Web services and REST resources.Currently serving as a Salesforce Developer at Encore Digital, I specialize in the customization and configuration of Salesforce features, data migration, integration, and development of custom functionality using Apex. My work involves creating and maintaining various types of reports and dashboards to provide valuable insights for the organization and stakeholders.I am adept at managing users, roles, public groups, and role hierarchies to ensure shared access and visibility among different teams. I also configure profiles and administrative permissions to control user access to platform features.My commitment to applying Apex coding standards and best practices ensures code quality and maintainability. I also have experience in developing custom Lightning web components to meet specific requirements.As a certified Salesforce System Admin, I am always eager to take on new challenges and opportunities in the Salesforce ecosystem. I am passionate about leveraging my skills to help businesses optimize their Salesforce platforms and drive success.
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Salesforce AdministratorIteknologies LlcKarachi, Pk -
Jr. Salesforce AdministratorEncore Digital Sep 2023 - PresentKarāchi, Sindh, Pakistan -
Salesforce Administrator InternEncore Digital Jun 2023 - Aug 2023Karāchi, Sindh, Pakistan -
Graphic DesignerTj Gift Art Jun 2021 - Dec 2022Karāchi, Sindh, Pakistan• Created visual media, including photography and image editing, for 100+ products that generated a 20% sales increase.• Revised aesthetic of product listing on Daraz, leading to an average 10% higher viewership rate within 3 months.• Managed social media accounts with over 10K followers, resulting in 25% more leads each month.• Optimized production workflow, decreasing turnaround time on orders by 15%, ensuring all assignments are dispatched on schedule.
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Graphic DesignerMemon Printing Press & Photo Studio Apr 2020 - May 2021Karāchi, Sindh, Pakistan• Revised design layout for 200+ card plans based on client's feedback to ensure optimal user satisfaction,resulting in a 75% upsell conversion rate.• Accurately estimated 100+ design orders with an average turnaround time of 12 hours, increasingoperational efficiency by 25%.• Assisted over 500 clients in resolving printing issues with Print Banner & Letterhead projects, achievingan 85% customer satisfaction rate.
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Graphic DesignerTelemart Jan 2020 - Feb 2020Karāchi, Sindh, Pakistan• Developed and designed engaging digital graphics, improving the aesthetic of the website.• Created 30+ brand banners driving high-quality web traffic to the company website.• Produced 25+ visuals across social media agencies including Instagram and Facebook, boosting brandawareness by 20%.
Muhammad Usama Education Details
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Business, Management, Marketing, And Related Support Services -
F.G Boys Inter CollegePre-Medicine/Pre-Medical Studies -
City Public SchoolA
Frequently Asked Questions about Muhammad Usama
What company does Muhammad Usama work for?
Muhammad Usama works for Iteknologies Llc
What is Muhammad Usama's role at the current company?
Muhammad Usama's current role is Salesforce Administrator.
What schools did Muhammad Usama attend?
Muhammad Usama attended Jinnah Sindh Medical University, F.g Boys Inter College, City Public School.
Who are Muhammad Usama's colleagues?
Muhammad Usama's colleagues are Vijay Bangera, Akshay Itekno.
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Muhammad Usama
Human Resources Assistant | Technical Recruiter | Talent Acquisition | Employee EngagementLahore District -
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Muhammad Usama
I Craft And Run Meta Ads For D2C Ecom Founders And Info Or Subscription Product Owners. Cut Costs, Increase Sales, And Captivate The Masses With Psychology-Based Creative.Lahore
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