Hi, I'm Usama Shahzad!I'm a passionate customer support and dispatch professional with a proven ability to exceed expectations and ensure smooth operations. Leveraging strong communication and problem-solving skills, I build positive customer relationships and bridge the gap between customers and dispatch teams. In my previous roles, I've consistently resolved 99% of customer inquiries within given timeframe while ensuring timely and efficient deliveries through clear communication and effective task prioritization. I'm a quick learner, always seeking opportunities to grow within the customer support and dispatching industry.Excited to contribute my skills and experience to a team focused on delivering exceptional customer service!
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DispatcherGlobosoft Technologies Oct 2023 - PresentIslamabad, Islāmābād, Pakistan
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DispatcherGlobosoft Technologies Oct 2023 - PresentIslamabad, Islāmābād, Pakistan
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DispatcherGlobosoft Technologies Oct 2023 - Mar 2024I’m working as a Tow dispatcher in globosoft technologies my job is to take job form the customer and the insurance company and to dispatch to the driver
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VerifierSmart Brains Technologies Pvt. Ltd Dec 2021 - Oct 2022Rawalpindi, Punjab, PakistanAs a verification person my job is to verify customer details and customer needs and check weather he/she is eligible for the services they want -
Team LeadProgressive Bpo Jul 2021 - Nov 2021Firstly, working as a verifier in progressive bpo then promoted as a team lead, I am the one who leads the team and to help the team to achieve team goals and to train new staff and to Prograssive bpo maintain the sales graph.
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VerifierProgressive Bpo Sep 2020 - Nov 2021I worked as a sales verifier in progressive bpo my job is to verify the customer data that comes from the customer sales representative and make sure that customers knows all about Prograssive bpo the product and then transfer customers for next steps to the closer
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Sales CloserAlpha Bpo Oct 2018 - Jul 2020First I worked as a csr, then promoted as a sales closer. Then my job was to take the customer from the csr and tell the customer how to apply and what are the procedures for Alpha bpo buying the product and then to close the deal and make the sale.
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Sales RepresentativeAlpha Bpo Mar 2018 - Jul 2020Rawalpindi, Punjab, PakistanI worked on Alpha bpo as a csr on the dtv campaign. My job is to call people and let them know about what we are selling and make them interested.
Usama Shehzad Education Details
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RccsComputational Science -
High School Diploma
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Computational Science
Frequently Asked Questions about Usama Shehzad
What company does Usama Shehzad work for?
Usama Shehzad works for Globosoft Technologies
What is Usama Shehzad's role at the current company?
Usama Shehzad's current role is Dispatcher.
What schools did Usama Shehzad attend?
Usama Shehzad attended Rccs, Rawalpindi, F. G. Sir Syed College.
Who are Usama Shehzad's colleagues?
Usama Shehzad's colleagues are Raad Hashmi, Saqab Qureshi Pmp, Rasheed Ahmad, Globosoft Seo, Ashfaq Ahmed, Julio Cesar Martinez Martinez, Rashid Muhammad.
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Usama Shehzad
Lahore -
USAMA SHEHZAD
Multi-Specialty Medical Billing/Coding/Ar And Va On Upwork & Fiverr- Open To Offers!Pakistan1gmail.com -
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usama shehzad
My Goal Is To Leverage My Growing Expertise To Contribute To Impactful Financial Solutions And Gain Valuable Insights Within The IndustryKarāchi
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