M. Usama Nazir Email & Phone Number

Wyoming, United States

● Develop and execute comprehensive brand strategies to enhance brand awareness and drive customer engagement across Amazon, BestBuy, and Shopify.● Lead cross-functional teams in creating and implementing integrated marketing campaigns, ensuring consistent brand messaging across all channels and touchpoints.● Manage and optimize e-commerce operations, streamlining workflows to improve order processing times, increase operational efficiency, and enhance customer satisfaction.● Conduct detailed market research and competitive analysis to identify consumer trends, enabling informed decision-making for effective brand positioning and strategic growth.● Oversee brand budgets, allocating resources efficiently to achieve marketing and operational objectives while maintaining cost control and maximizing ROI.● Collaborate with suppliers, logistics partners, and digital marketing platforms to ensure timely inventory replenishment and effective execution of brand strategies, maximizing exposure and sales performance.● Monitor key performance metrics, such as brand equity, customer satisfaction, and market share, using insights to optimize campaigns and enhance overall brand performance.

Calgary, Alberta, Canada

● Led the management of e-commerce operations across Amazon, BestBuy, Walmart, and Shopify, ensuring seamless order fulfillment. Developed and implemented operational strategies to improve the accuracy of order processing, reduce fulfillment times, and increase overall efficiency.● Collaborated with suppliers, logistics teams, and internal stakeholders to resolve escalated fulfillment and operational issues. Ensured that stock levels were consistently maintained, reducing the risk of stockouts and delays during peak periods.● Designed and implemented claims management processes, reducing the impact of AtoZ claims and chargebacks on account health. Oversaw the resolution of complex disputes, improving seller performance and minimizing operational disruptions.● Trained and mentored junior team members, introducing best practices and standard operating procedures (SOPs) that improved overall operational efficiency. Spearheaded process improvement initiatives that resulted in significant time savings and reduced errors in order fulfillment.

Calgary, Alberta, Canada

● Managed day-to-day e-commerce operations across platforms like Amazon, BestBuy, and Walmart, handling everything from order processing to fulfillment. Resolved operational challenges by coordinating with suppliers and logistics partners, ensuring timely deliveries and high customer satisfaction.● Monitored and responded to customer queries across platforms, providing pre- and post-sale support. Effectively managed returns and refunds, ensuring smooth resolution of issues while maintaining a positive customer experience.● Handled AtoZ claims and chargebacks, submitting timely and accurate responses to protect account health. Collaborated with Amazon Seller Support to resolve disputes and minimize the negative impact on seller performance metrics.● Trained new hires on e-commerce operations, conducting multiple training programs to boost team productivity. Implemented operational improvements that streamlined processes and improved the efficiency of daily tasks.

Jhelum, Punjab, Pakistan

● Led comprehensive product optimization strategies for high-volume listings on Amazon, improving visibility and conversion rates. Directed product differentiation efforts by analyzing market trends, competitor strategies, and customer behavior, which resulted in significant sales growth.● Spearheaded advanced promotional campaigns, using data insights to develop impactful strategies like deals and discounts. Managed large-scale marketing initiatives that led to increased product visibility, higher conversion rates, and growth in customer acquisition.● Oversaw inventory forecasting and management, ensuring accurate stock levels and seamless replenishment during peak demand. Worked closely with suppliers to minimize excess inventory while avoiding stockouts, improving operational efficiency.● Led the resolution of complex customer queries and escalated issues, developing efficient processes that reduced response times. Enhanced customer engagement, satisfaction, and retention through high-quality support and a focus on resolving high-priority cases.

Jhelum, Punjab, Pakistan

● Managed product listings on Amazon, ensuring optimized titles, descriptions, and images to enhance visibility and improve rankings. Conducted thorough market and competitor analysis, helping refine product differentiation strategies to maximize sales and drive revenue.● Monitored key product performance metrics like sales volume, conversion rates, and customer reviews. Implemented data-driven strategies to improve sales performance, address issues, and continuously enhance the customer experience.● Provided exceptional customer service by responding to customer inquiries, resolving pre and post-sale issues, and ensuring prompt responses. Successfully contributed to maintaining high customer satisfaction and repeat business.● Assisted with inventory management, ensuring stock accuracy, minimizing out-of-stock situations, and facilitating smooth order fulfillment. Coordinated with suppliers to ensure timely inventory replenishment and avoid fulfillment delays.

Bachelor'S Degree, Bankin & Finance

Intermediate Of Computer Science, Computer Science

Matriculation, Science