As an Information Technology Support Engineer at Nishat Hotels & Properties Limited & Emporium Mall, I ensure the smooth and secure operation of the IT systems and network infrastructure across the hotel chain. I have been working in this role for over three years, and I have developed strong skills in Windows Server, Microsoft Exchange, Microsoft 365, network infrastructure, and troubleshooting. I also have 1.5+ years of experience as a Network Engineer at Gamers Guild, where I was responsible for maintaining the network performance and security for a gaming community. I have a Bachelor's degree in Networking and Telecommunications from the University of Engineering and Technology, Taxila, and I am passionate about learning new technologies and solving IT challenges. My core competencies include communication, collaboration, problem-solving, and customer service. I aim to provide reliable and efficient IT support to the hotel staff and guests and to contribute to the growth and success of Nishat Hotels and Emporium Mall.