Usama (Sam) Arshad Email and Phone Number

Deloitte Health, Safety, Environment & Wellbeing Services

Demonstrated multiple business operational strategies to grow profits from 2.9% to 37.54% in financial year of 20/21.Ranked #1 in Australia for Gross Profit Percentage in Jan 2021 out of 2700 harvey norman employees across country.Elected as Product Care Captain of Harvey Norman Darwin to escalate growth of Rate of Attachment/Gross Profit for FY20/21 with proven results from 16.33% to 35.42% per month.Leading a team of 4 members under full-time training and supervision for expertise in Sales and Operational activities of multi-million dollar franchised operations under Commercial, Home Appliances and Technology department of Harvey Norman.Responsible for processing all invoices received for payments and for undertaking payment of all creditors in accurate, efficient and timely manner.

Utilized multiple marketing strategies to improve profitability.Protected top-priority accounts by employing effective sales and marketing techniques.Facilitated relationships with target accounts through implementation of proven networking methods.Responsible for elevating product target (Monster Inc.) from achieved target of 38% to 268% in the time-frame of six months through educating and training the sales team driven by sales strategies, push marketing, and digital platform services.End to End planning for capitalizing Product Care (Replacement Warranty Cover), and successfully delivered 47.3% of Gross Profit for the company while securing the rank of Top 10 Salesperson - GP Sales NSW, Australia.

Responsible for brand development within young graduates and candidates.Manage (with the society president and core executive team) ideation, planning,budgeting and sales pitching activities to build strong relationships for business.Pitching marketing strategies and implementation of all relevant trade marketingactivities.Take a lead role in the planning and execution of key marketing and financeevents/exhibitions.

Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.Generated and submitted invoices based upon established accounts receivable schedules and terms.Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.Identified cost-effective vendors and set up favorable contracts, saving $17,500 per year in 2017 and short term expenses.

Responsible for issuing driving license letters through internal audit verification. Formulated designs and consumer orientated structure of mobile application to smooth online verification of driver's license and passport application processes. Learning of a team working and collaborative environment to perform best practice.