Project Performance People (P3People) is a boutique project management consultancy company based in Canberra. P3People provides expert advice, guidance, and support to organisations on all aspects of project management. It helps organisations plan, execute, and manage projects effectively starting from the initial stages of project conceptualisation to its completion.

Regus is part of a collective of global and regional workspace brands that form the IWG network. Here clients can choose to work from office space, co-working environments, business lounges, or meeting rooms anywhere in the world.Key achievements: Due to staff shortages throughout Covid, I successfully managed to perform the full range of responsibilities required of a community manager, ensuring that all tasks were completed to a high standard and within the designated timeframe.My primary role in Regus are as follows:• Created a welcoming and collaborative community environment amongst members by building relationships between members.• Drove growth and profitability by promoting different services of Regus. • Created exceptional office experience for each and every client by ensuring the centre is at optimum level in terms of operations. • Answered any questions from members and guests related to the Regus policies and procedures, and community etiquette. Answered calls and emails ensuring appropriate responses are made accordingly.

Doma Hotels is Canberra’s largest independent hotelier; they own contemporary luxury hotels in the ACT. Their hotel portfolio consists of the 5-Star Hotel Realm, 4.5-Star Burbury Hotel & Apartments, the historic Brassey Hotel, and the Little National Hotel, which are located in Barton. The properties are situated within the multi-award-winning urban resort-style Realm Precinct.Key achievements: 97% customer satisfaction rating, with praises like “efficient, friendly and great communicator”.My primary role are as follows:• Checked in and checked out guests according to established standards and procedures. Answered all incoming calls promptly and pleasantly and assure that the appropriate response is made in accordance with standards and procedures.• Dealt with all guest requests efficiently and courteously by monitoring and following up with the appropriate colleagues and using the correct channels.• Established the ability to anticipate guests’ needs in terms of special occasions, special dietary requirements, and VIP requirements.• Ensured guest profiles are up-to-date and new preferences or detail changes are promptly updated in Opera.

Research Centre for Digital Inequality and Social Change under the Faculty of Science & Technology of University of Canberra is a multi-disciplinary research group focusing on digital divide and inequality, ICT for development, Socio-cultural impact and IT, Ethics and IT for marginalized/aboriginal societies. Housed at the faculty of Sci-Tech, this center departs from silo-based research at this critical juncture of the 21st century when ICTs are becoming increasingly pervasive with a cross-over with other disciplines.Key achievements: Implemented efficient communication and workflow processes between stakeholders and the project team. Assisted in developing research agendas and funding applications for various research projects.My role as a Project Officer & Research Assistant and are as follows:• Implemented more efficient communication and workflow processes between stakeholders and the project team that allowed for superior outcomes for research projects and grant applications.• Analysed and tracked data to inform senior management of any risks and issues, provided solutions, and implemented actions that reduced impacts on the project.• Developed and maintained project documentation and support functions, including meeting minutes, updated website content, generating monthly reports, and presenting key deliverable dates and milestones.• Collected and analysed preliminary data for new projects undertaken by stakeholders and assisted them with funding applications for various research projects.

bKash is one of the largest Bank-led Mobile Financial Service providers in the world. It provides safe, convenient, and easy ways to make payments and money transfer services via mobile phones to both the unbanked and the banked people of Bangladesh. The ultimate objective of bKash is to ensure access to a broader range of financial services for the people of Bangladesh. It has a special focus to serve the low-income masses of the country in order to achieve broader financial inclusion.Key achievements: Successfully assisted the project manager in the completion of the projects.My primary role as an Intern to the IT Project Management Team was as follows:• Assisted my team with coordination with clients and vendors to align UI design and business logic. • Assisted with business processes and requirement documentation. • Assisted in evaluating the prototype provided by the vendor with the business analysis team to check all business logic requirements were fulfilled. • Observed and monitored the development process and deployment process of the solution made by the vendor. • Assisted in documenting the user manual, technical operational manual, and other project-related documents. • Collaborated with clients (EDAC Division of bKash), vendors, and stakeholders till the project was closed.• Assisted in planning and implementation activities to improve business management processes and practices and deliver on the objectives of the transition to the Project.

Rakeen Development Company is a Private Limited Company incorporated in Bangladesh, with a vision to contribute in country's growth by redefining comfort, luxury and security in the real estate sector in Bangladesh. It’s first project BIJOY Rakeen City is the country’s first gated township. Key achievements: Recognised to be one of the highly efficient and motivated team leaders in Rakeen, highly praised to form a team from the ground up and establishing one of the most effective marketing teams in the company.My primary work in this company is as follows:• Planned, executed, and managed simultaneous digital marketing initiatives, public relations, communications, and social media management with the intent to increase business sales and optimise revenue.• Built a team and hired new members that ran digital campaigns by prioritising customers’ needs with integrity and accountability.• Assisted in daily business operations, including job scheduling, invoice preparation, general customer, and supplier inquiries.• Developed, directed, and evaluated projects run by team members, delegated tasks, adhered to deadlines, and monitored the yearly budget.

Softchoice is one of the largest IT solutions and managed service providers in North America. They are an influential, growth-oriented organization determined to enable people, clients, partners, and the communities they serve to realize their potential.My role in the company is to deliver insights and expertise to drive IT transformation. Unleashing the potential of my clients through technology and inspiring them with new possibilities. Providing services and mentorship that speeds the adaptation of innovation. Some other important aspects of my role at Softhcoice involves the following: • Provided IT consultation service and sales to help customers achieve their goals.• Delivered insights and expertise to drive customers’ IT transformation.• Addressed customer queries in person, via phone, and by email.• Provided customer services and mentorship that speeds up customers’ adaptation of innovation.• Demonstrated highly efficient data entry skills.• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails• Understand customer needs and requirements• Route qualified opportunities to the appropriate sales executives for further development and closure• Close sales and achieve quarterly quotas• Research accounts, identify key players and generate interest• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Butiik Inc, a Toronto-based start-up, is currently on its way to redefine your shopping experience. Butiik is a mobile app that displays a catalogue of items from various brands that are available near you based on your location, all within your smartphone. My primary responsibilities at Butiik include facilitating growth, sales and formulate marketing strategies of the company. Constantly conducting market research to remain abreast with ever changing expectations of the targeted market including common and diverse aspects of both customer and consumer.

Re-positioning Campaign Planning and assist ExecutionDigital Communication Management: Strategic Planning and execution of Website, Social Media and all other digital platformsRegular monitoring of Facebook’s inbox and wall posts to keep an eye on negative news/complaints/queriesDrafting and developing replies on different comments & queriesPreparing a detailed Social Media FAQ sheet with answers to commonly asked questions in English.Analysis and evaluation of growth, visit and likes of the digital sitesManage Digital Campaigns:Meeting, brainstorming and conceptualizing campaigns with the “Digital Media Campaign Working Committee”Research, development to evaluation of campaignCopy & Article writing:Understanding the brand’s tone of voice and write accordinglyDeveloping advertising copy and production information for the different communications materialsEdit, suggest and improve on existing copy for approvalPrepare different articles for bKash for publishing on different mediasCreative Design Supervision:Work closely with creative team and Service & Delivery officer to work on different creative designsUnderstanding and managing creative briefs for the marketing team

Contributed in getting sales for the company. Communicated with potential customers and influencing them into availing the company’s services. Sales strategies, communicating the companies product to insure sales.