Usama Zulfiqar Email & Phone Number

Islamabad, Pk

Islāmābād, Pakistan

- Responded to inbound customer inquiries via phone, email, chat, and social media, ensuring timely and accurateassistance.- Provided detailed information on Property Acquisition, Services Maintenance and Repairs Services, Property PortfolioAnalysis, Lease Agreement, Documentation, Financial and Accounting Services, Legal and Compliance Services,Property Certificates etc. to customers in the U.S.- Addressed and resolved customer complaints, escalating issues when necessary to appropriate departments.- Documented customer interactions and maintained detailed records in the CRM system for future reference.- Generated reports on customer feedback, service issues, and performance metrics for management review.- Collaborated with team members, supervisors, and managers to improve service processes and resolve complexissues.

Freelance content writing provided me a dynamic opportunity to craft compelling narratives across diverse subjects and industries. This role demands proficient research, writing, and editing skills, allowing for autonomy in managing projects and schedules. It offered me a platform to collaborate with global clients, fostering continuous growth.

Chakwal District, Punjab, Pakistan

- Developed and deployed targeted sales strategies to drive growth and maximize revenue opportunities.- Hired, trained, and managed sales team, ensuring alignment with company goals and sales objectives.- Allocated sales resources efficiently to prioritize high-impact opportunities and optimize team performance.- Proirtized and followed up on critical leads, ensuring timely communication and high conversion rates.- Maintained and updated CRM systems (e.g., Salesforce, HubSpot) and SAM software to track all leads, sales activities,and pipeline progress.- Organized and managed various events, including project launch, open housed and client meetings, to increasebrand awareness and generate new leads.- Monitored sales performance metrics, ensuring targets were met and adjusting strategies as needed to achieve goals.- Collaborated with marketing teams to align on lead generation strategies and optimize cross-functional initiatives.- Provided regular sales reports and performance updates to Project Head, ensuring clear visibility into pipeline andresults.

Chakwal District, Punjab, Pakistan

- Managed digital marketing outreach campaigns to generate inbound leads, optimizing for maximum engagement andconversion.- Developed and implemented strategies to improve sales performance, ensuring alignment with overall businessobjectives.- Attended daily standups and regular team meetings to track progress, address challenges, and ensure alignment withsales goals.- Led, managed, and motivated the sales team to achieve and exceed required sales targets, fostering a high-performance culture.- Regularly reported on team performance, campaign results, and sales achievements to senior management.

Islāmābād, Pakistan

- Managed digital leads by engaging with potential clients through various online channels, including phone calls, email,social media, and digital forums.- Provided tailored investment proposals to customers based on their financial needs and goals, ensuring clarity andvalue in the offerings.- Finalized sales deals through digital forums and virtual meetings, ensuring a seamless and professional process fromproposal to closing.- Built and maintained strong relationships with customers through consistent follow-ups and personalizedcommunication to ensure satisfaction and repeat business.- Utilized CRM software (e.g., Salesforce, Zoho CRM) to track and manage digital leads, sales activities, and customerinteractions.

Islāmābād, Pakistan

Brief – Role included coordinating with product managers on appropriate branding, onboarding brands, locking restaurants, building relations within the market.

Chakwal District, Punjab, Pakistan

Ensured all operational duties such as cash advances and official checks verification & deposits, posted transactions, handled foreign exchange transactions and balanced teller’s cash at the closure of business daily.

Islāmābād, Pakistan

Job liability includes dealing with customer complaints, speaking with customers via email, live chat, on the phone etc., keeping detailed records of customer interactions & customer account details & generating sales leads.

Chakwāl, Punjab, Pakistan

Was responsible for liability business growth, planning, lead branch effectively to ensure achievement of Sales and profitability objectives. Managed liability portfolio and client relationships of the branch.