Usama Zayed Email & Phone Number

Results and profit-focused professional with over 14 years of extensive experience and expertise in Quality, operations management, training & development, and customer service delivery committed to meet with sales targets, with a significant focus on exceeding goals.Aims to identify common customer issues, enhance customer experience, and help standardize communication processes with customers.Skilled in managing business volume, reviewing monthly sales performance, market trends, and customers’ responses while leading a large team of resources. Unique ability to develop business continuity plans, and succession plans aiming at higher levels of operational efficiency.Expert in streamlining business operations with P&L, handling business change impact, business readiness, and broadening market penetration. Exceptional communication, leadership, interpersonal, and decision-making skills with a can-do attitude.Experienced Trainer and Customer Service Representative as well with a demonstrated history of working in the financial industry and Airlines. Skilled in Business communication, Negotiation, Analytical Skills and Public Speaking. Strong and professionalism in Customer experience and retention.