Usanee Phenphichai Email & Phone Number

Bangkok, Th

กรุงเทพมหานคร, ประเทศไทย

- Provides customer insights support to chatbot and application enhancement , customer service journey design, UXUI .- Drive development of customer engagement campaigns in order to enhance customer loyalty i.e. gamification, claim online, tax certification download , privilege redemption.- Effective communication of digital tools to customet support and relationship promote customer privilege program and value added services i.e. Appsflyer, social listening (war room), google analytic, dynamics 365- Initiate new enhance and improve service and platform (LINE & facebook messenger Chatbot, LINE mycustomer (BCRM) , GEN 365 Application, copperate website)- Supervise and manage all projects related to after-sales service to make customers as satisfied as possible- Take care of and solve production issue of LINE and GEN 365 application platform used CRM dynamics 365- Continuing to update and improve project standardization and methodologies. - Understanding & advising appropriate methodologies to implement customer touch points i.e. purchase-claim-policy service (tax certification download, redemption privilege) - renewal- enquiry- Supervise and manage all projects related to after-sales service to make customers as satisfied as possible- Responsibility in product recommended via chatbot , tracking LINE plateform performance- Maintaining existing solutions platform according policies and service , Monthly project performance status report- Monitoring, forecasting and budgeting project expenditure of the whole project executions - Continuing to update and improve project standardization and methodologies.

Bkk, Th

- Work closely with clients' brands (Samsung) both local and regional team in SSO project , website audit project and digital campaigns or offer.- Update and Report project insight progress with Tableau to regional (weekly and bi weekly)- Manage Samsung web (product register, update content) via AEM - Adobe Experience Manager, JIRA- Project Coordinate with Samsung local and regional to keep the project going according to plan.- Work with clients' brands (Beiersdorf-Eucerin) both local and global team to complete project and campaign.- Manage a develop plan (local) to execute AWO and chat bot strategic plans for driving e-commerce website for clients’ brands.- Manage and improve web pages via CMS (Client's global CMS) , AEM - Adobe Experience Manager, JIRA- Responsible for development and execution of digital marketing strategy.- Work as a team and collaborate with other and gather project requirements (concepts into story board, wireframes, user journey, process flows, or any other means of communication).- Create and analyze reporting data monthly for campaign Report (web content performance, sale performance) to clients.- Assist in preparing yearly marketing and develop plan.

Nontaburi, Thailand

- Planning and budgetary mBookStore's Project for all platform (web application, Android, iOS)- Project management: lead planning, manage a develop team to execute strategic plans for driving mBookStore D2C platform.- Design, plan and execute solution development including documentation.- Work as a team and collaborate with other and gather project requirements (concepts into story board, UX|UI, wireframes, user journey, process flows, or any other means of communication).- Manage developer team for E-commerce (website, andriod , iOS Application) ex. payment's service (omise, line pay), promotion, event, activities.- Using competitors and market knowledge to identify and develop the company’s unique selling propositions and differentiators.- Assist in preparing yearly marketing and develop plan & budget.- Monitor and analyze marketing Relate KPI and prepare report to management team.- Responsible for development and execution of digital marketing strategy, digital marketing campaigns.- Conduct digital market research, analyze market trends, and execute changes in accordance with marketing and business development strategies based on the analysis done and management's direction.

Bangkok Thailand

- Create and Operation online campaigns such as Face book, youtube (Face book Application : Share Coca cola, Minute mide, Giffarine.- Operation of Internet advertisement Support to manage CPC (cost per click) Advertisement.- Upload media content data, check performance, adjust setting.- Researches, evaluates and proposes new technology platforms and capabilities needed to support the business.- Responsible for E-Marketing (SEO / SEM / Website Traffic Tools - Google Analytic

Silom Bangkok Thailand

Create and Maintenance's website.

Silom Bangkok Thailand

- Develop new module on requirement.(Total check, Kinesis, Dream)- Develop Electronic Direct Mail (eDM) for all product communication- Researches, evaluates and proposes new technology platforms and capabilities needed to support the business.- Responsible for E-Marketing (SEO / SEM / Website Traffic Tools - Google Analytic)- Responsible for company websites social media channels (face book, twitter etc.)- Responsible for planning. (Australia's surveys website project)- Communicate instructions, schedule changes and issue resolutions to project teams.- Monitor projects to provide visibility and reporting overall status align with the Project Plan.- Project Coordinate with core team in Australia involved prepare proposal and presentation of project activities (get requirement, analyze opponents' strengths and weaknesses of the present website.- Create Website and Back Office with CMS (Word press, Joomla).- Create Website front end coding (CSS3/HTML5/JQuery/My SQL/Java scripts) using any layout frameworks (bootstrap, 960grid)- Create website for SEO and mobile friendly.

Bangkok Thailand

- Order management and stock products.- Market analysis. The new fashion trend.- Develop the content of a web site.- Monitor product listing and manage content within the website.- Advertising, marketing and channel marketing.

Prathumwan Bangkok Thailand

- Develop new module on requirement.- Solving technical’s problems occur.- Create Website and Back Office with Joomla.- Search Engine Optimization on page.- Web standards and optimization on website.- W3C standards for cross-browser coding.- Deal with Bugs/Errors within the system which has already been developed.- Maintenance website and renovating information at website is update all times.- Fix (bug, error) on website.

Nonthaburi Thailand

- Manage the team’s responsibility.- Monitor the team’s work process and quality.- Evaluate team’s work performance and efficiency. - Responsible for planning.- Coordinating with customer involved prepare proposal and presentation of project activities (get requirement, analyze opponents' strengths and weaknesses of the present website, plan operation, making Quotation , making Proposal, coordinate with graphic team to design Mocup Page according to customers' need, Present new designed website) etc. www.pentax-thai.com (CMG Group), www.monoevent.com, www.jasmine.co.th- Coordinate about Content Making of Gossip Star for MSN Thailand , check the contract, making informative news of Gossip Star and send it via MSN Thailand.- Coordinate about Making Section download entertainment video clip (by SMS , MMS of Monotech – www.Mtha!.com)- Coordinate with other departments of the company involved new project. (HRM department, www.Mtha!.com, www.yenta4.com, www.mono2u.com, www.mono-film.com)- Develop and improve product on www.passionasia.com /Search Engine Optimization.- Solving advanced’s problems on website (etc. bug, error).- Coordinate and Make Hotel Navigator including Hotel website on PDA (WAP)- Coordinate about Content Making of WAP Mtha! on mobile

Master'S Degree, Computer And Information Sciences And Support Services (Network), 3.47

Master degree in science (Information Technology)-Computer Network

Bachelor'S Degree, Computer Science, 2.94

Bachelor degree in Computer Science.