Usborn Ocampo Email & Phone Number

Carlsbad, California, United States

I help build, improve, and maintain our software products and features with a stack of Ruby on Rails and React.

Carlsbad, California, United States

I act as a liaison between our Support team and our People Product team, advocating for support and customer needs to our Product team, and communicating product-focused insight and changes to our support team. I work with our developers to find solutions to bugs in our software, QA test bug fixes, manage Support responsibilities under wide-release projects, process feature requests, and equip support agents to provide best-in-class support to our customers. Additionally, I collaborate with our Documentation team to make sure new features/changes are documented for our customers.

Carlsbad, California

In this role, I provide technical customer support via email and phone and used creative problem-solving to discern between software bugs and user error. I also work cross-functionally with support, product, and training teams to find new and innovative ways to help our customers optimize the use of our products and feel equipped to use our products without help. I also seek to push the envelope in our team and within our company, always advocating for new ways to solve problems and grow further in our objectives and culture as a company. Finally, I contribute to our technical documentation in an effort to provide simple, intuitive guidance on using our products.

Carlsbad, California

I help create educational and informative content for our products, as well as help manage our documentation projects in alignment with product feature releases and updates. I collaborate with our product teams and other writers/editors to make sure customer-facing content is accurate, intuitive, and released in a timely manner. I also provide input on ways to improve our documentation to make them more streamlined, accessible, and organized for users and potential customers.

Portland, Oregon Area

In this role, I managed an autonomous treatment schedule for photodynamic therapy patients. I helped to train new/inexperienced medical assistants on various light therapy procedures. I also communicated with pharmacies, other medical offices, and patients directly about confidential and sometimes complex medical information. I sharpened my technical skills using medical equipment, my written and verbal communication abilities, and my ability to multi-task in a fast-paced environment with concurrent and competing urgencies.

Eugene, Oregon Area

-Restructured processes by implementing new software tools and methods-Managed audio/visual equipment (keeping inventory, upgrading equipment)-Practiced creative problem-solving, communication, self-directed learning/projects

Eugene, Oregon Area

-Independently managed academic-related projects for executives-Created resources using Microsoft Word and Excel as requested by executives-Assisted on a search committee resulting in the hiring of 3 executive assistants

Eugene, Oregon

Eugene, Oregon

Eugene, Oregon Area

Salem, Or

Performed financial transactions for customers, aided in office duties, logged and received confidential information

Bachelor Of Science (B.S.), Physiology, General; Business Administration; Economics, Graduated

Activities and Societies: Warsaw Sports Business, Medicine and Ministry, Student Health Advisory Committee BS from the University.

General, General, Graduated

Activities and Societies: National Honors Society, Student Store Employee Valedictorian, Statesman Journal Academic All-Star