U.S. Cloud Consulting is an advisory and augmentation accelerator supporting CVCs, VCs, and Technology Startups. Together with our subsidiary companies and branded divisions, we provide a growth-centric ecosystem spanning the five core stages of the customer journey through your B2B pipeline. Advisory:• Marketing Consulting & Implementation• Sales Consulting & Implementation• Management Consulting & Implementation• Fulfillment Consulting & Implementation• Loyalty… Show more U.S. Cloud Consulting is an advisory and augmentation accelerator supporting CVCs, VCs, and Technology Startups. Together with our subsidiary companies and branded divisions, we provide a growth-centric ecosystem spanning the five core stages of the customer journey through your B2B pipeline. Advisory:• Marketing Consulting & Implementation• Sales Consulting & Implementation• Management Consulting & Implementation• Fulfillment Consulting & Implementation• Loyalty Consulting & ImplementationMarketing:• Strategy & Planning• Branding & Compliance • Campaigns & Lead Management• Data & Intelligence • Platforms & Workflow Automation Operations:• File Centralization & Collaboration BPs• Performance & Productivity Tuning• Consistency & Compliance Support • Expectations Alignment & Assistance• Auxiliary Responsibilities AugmentationSales:• Business Development• Coaching & Augmentation• Market Positioning• Sales Enablement• Process Auditing & StreamliningCreative:• Articles & Blogs• Avatars & Logos • Case Studies• Comms. Templates• Concept Prototypes• Consistency Guides• Conversion Copy• Digital Graphics• Event Assets• Explainer Videos• Identity Hallmarks• Investor Briefs• Landing Pages• Physical Signage• Pitch Decks• Print-Ready Art• Product Sheets• Promotional Videos• Statements & Taglines• WordPress Sites Show less

As managing partner, I focus on the back-of-house operations, but I am also the lead copywriter and communications principal. My core responsibilities are:• Accounts Receivables & Payables• Developing SOPs• Project Management• Legal & Compliance• Copywriting & Content Writing LVT is a subsidiary partnership between U.S. Cloud Consulting and three other companies. Together, we leverage experience, talent, and resources to elevate our client’s brand position and create… Show more As managing partner, I focus on the back-of-house operations, but I am also the lead copywriter and communications principal. My core responsibilities are:• Accounts Receivables & Payables• Developing SOPs• Project Management• Legal & Compliance• Copywriting & Content Writing LVT is a subsidiary partnership between U.S. Cloud Consulting and three other companies. Together, we leverage experience, talent, and resources to elevate our client’s brand position and create data-driven strategies that fill their pipeline with viable prospects. Show less

In October 2016, we had matured well past the growing pains of a bootstrapping startup to a company ready to take on the world. Gone were the days of a single shift in a single time-zone, updating spreadsheets and transposing chicken scratch to digital documents. We became a competitively priced, 24x7x365, 70 employee virtual call center with a clear view of our objectives. My highest priorities were to continually tweak our efficiency, which I did by analyzing key areas, pivoting our… Show more In October 2016, we had matured well past the growing pains of a bootstrapping startup to a company ready to take on the world. Gone were the days of a single shift in a single time-zone, updating spreadsheets and transposing chicken scratch to digital documents. We became a competitively priced, 24x7x365, 70 employee virtual call center with a clear view of our objectives. My highest priorities were to continually tweak our efficiency, which I did by analyzing key areas, pivoting our procedures, and developing custom applications to automate routines and repetitive tasks. One of the most significant of these was our Virtual Office (a proprietary application) to help manage all HR functions, Quality Assurance, Productivity Monitoring, Quarterly Reviews, and more. Another was a semi-automated recruiting portal that produced better candidates and reduced time to hire by 75%. I also built an online training center with account-specific courses that our clients reviewed and approved before our nationally diverse work-from-home agents took the lessons. This solution automated our ability to keep representatives updated on their account's latest procedures while getting new employees successfully on the phone in just three days. After signing numerous multi-year contracts with large call-volume clients, ATC experienced exponential growth with no sign of leveling out. Two years later, blindsided by a personal tsunami, I resigned to refocus my attention elsewhere for a season. Show less

Building a completely virtual administrative firm was an unbelievable challenge, but there is so much freedom as a trailblazer to discover new opportunities. I knew if (when) we could create a business model where everyone worked from home, our CODB (Cost of Doing Business) would be minimal. This way, we could pay our people more while charging our clients less. We started with a broad spectrum of service offerings. Our motto, "how can we help?" was a bold and stupid marketing plan, but… Show more Building a completely virtual administrative firm was an unbelievable challenge, but there is so much freedom as a trailblazer to discover new opportunities. I knew if (when) we could create a business model where everyone worked from home, our CODB (Cost of Doing Business) would be minimal. This way, we could pay our people more while charging our clients less. We started with a broad spectrum of service offerings. Our motto, "how can we help?" was a bold and stupid marketing plan, but we were full of ambition and coffee, so we threw caution out the window and went for it. Small business clients came from everywhere with small wallets and big requests, so we took that as a sign. Don't do business with the smalls? Not at all. They inspired us to continually adapt to this new climate of need for part-time admins.As we got better and standardized the mechanics, our productivity increased, but our invoice totals decreased because we were doing everything expected in less time. Something that typically translates to a renewed focus on volume, yet that would significantly increase overhead, which went against our low CODB vision. Another option, the one we chose, was to pool all of our resources and efforts into the single most requested service (answering the phones) and let all the others fade to black. It was time to retool and rebrand once again; Above the Call was born. Show less

I founded Tech-Knowledgy Services in 2002 as an on-site computer repair service for residential and small business clients. By 2007, with a small staff of ten admins, technicians, and engineers, we became the leading IT Managed Services provider in the Washington-DC Metro Area. Soon after, as hardware prices dropped and national technical support chains began to saturate the market, I saw my dream of global expansion getting fuzzy, so I re-calibrated direction. I've never been one to… Show more I founded Tech-Knowledgy Services in 2002 as an on-site computer repair service for residential and small business clients. By 2007, with a small staff of ten admins, technicians, and engineers, we became the leading IT Managed Services provider in the Washington-DC Metro Area. Soon after, as hardware prices dropped and national technical support chains began to saturate the market, I saw my dream of global expansion getting fuzzy, so I re-calibrated direction. I've never been one to follow the pack or conform to the status quo because when you do, their limitations become your own. I don't believe in limits, only challenges to overcome by changing perspective. In 2009 I invested the profits & resources from Tech-Knowledgy Services to seed Exec-u-sist, which was to become one of the first virtual admin firms. We already had the in-house capability to manage computers and servers remotely, but at that time, virtual services were still in their infancy stage. By tapping into my staff's creative expertise, we collaboratively brainstormed and implemented custom solutions for each admin client until we could standardize our practice to meet the common needs. In July 2013, I sold TKS' technical contracts to infuse the success of this new venture. Show less

In my mid-twenties, the tech-boom was just a rumble in the distance, but I knew it was coming and that a shockwave of opportunity would ripple out from its epicenter. To prepare, I hustled my skills and enthusiasm for learning to multiple temp companies specializing in technical support contracts. Instead of vying for the coveted long-term projects, I chose the opposite strategy. By seeking out the 3-week to 2-month gigs, I quickly earned a "rockstar" reputation within the temp community and… Show more In my mid-twenties, the tech-boom was just a rumble in the distance, but I knew it was coming and that a shockwave of opportunity would ripple out from its epicenter. To prepare, I hustled my skills and enthusiasm for learning to multiple temp companies specializing in technical support contracts. Instead of vying for the coveted long-term projects, I chose the opposite strategy. By seeking out the 3-week to 2-month gigs, I quickly earned a "rockstar" reputation within the temp community and became a sought after commodity. Leveraging the laws of supply and demand, I negotiated a $1 per hour raise for each new contract until I peeked at $35 from $12 in under five years.This experience taught me how to plan and keep my schedule always filled with upcoming projects. I learned how to promote my capabilities, negotiate contracts, and ask lots of questions. More importantly, I paid close attention to the details of what was going on in front of me because every desktop I serviced was a window of insight into the inner workings of Human Resources, Finance, Marketing, and other departments. I became a sponge for business and knew that if I could earn a smile, I could gain influence.Shortly after the Y2K scare at the turn of the century, the boom finally hit, and it was time to surf that wave. Show less