Uschi Gerschner Email & Phone Number

Salt Lake City, Utah, United States

Freelance Photographer, Photo Researcher and Editor - available for assignments

Greater Salt Lake City Area

- Develop detailed product specifications based on business requirements - Facilitate the definition of product business models and feature sets- Assist in developing business requirements with internal and external stakeholders- Identify and implement usability improvements- Collect customer input- Continually test new product features and releases and.

Greater New York City Area

• Develop detailed product specifications based on business requirements
• Facilitate the definition of product business models and feature sets
• Assist in developing business requirements with internal and external stakeholders
• Identify and implement usability improvements
• Collect customer input (usability studies, surveys, focus groups) working with the VP of Marketing
• Continually test new product features and releases and coordinate feedback with Development

• Managed a staff of account managers and support personnel
• Satisfied the support needs and technical demands for the 1,700-plus photographers and photo agencies across the US and abroad who were using the company’s online photo archive and workflow system
• Consistently delivered a level of service that was considered a core competency of the company
• Delivered technical and sales training to internal staff and wrote help materials, including FAQs for standard support responses
• Fulfilled hundreds of research requests for photo buyers and internal licensing sales team
• Managed the import of giant image collections, helping exponentially grow the system to over 10 million images

• Delivered technical support for all GTA internal and external systems to internal clients.
• Designed user interfaces and wrote functional design specifications for new GTA websites.
• Tested and provided troubleshooting for all software.
• Trained intermediaries and end users on new systems.
• Wrote training manuals and produced workflow documents

• Supervised six customer service representatives
• Oversaw reps’ performance for evaluation and development
• Provided photo research for external clients
• Provided photo research and feature editing for internal clients, completing prepared retrospectives and providing packages for sales reps and editors to send to clients in a timely matter
• Managed projects within the customer service department as well as projects for other departments

• Coordinated all operations for 70 retail travel agencies.
• Designed and programmed a point-of-sale system.
• Developed and administered a quality control program.
• Tested all accounting software; identified problems and solutions.
• Updated company websites with Dreamweaver.
• Edited and produced a Policy & Procedure Manual.