Usama Sajjad Email & Phone Number

Rovellasca, Lombardy, Italy

Responsibilities included, but not limited to:• Read work orders and follow directions on assembly blueprints.• Maintaining safe and clean working environment by complying with procedures, rules, and regulations.• Learning to install laboratory fume hoods and specialise furniture to satisfying clients needs.• Installing laboratory furniture, panel, and modular systems; this includes placement, leveling, wipe-down.• Receiving, and unloading incoming products while verifying the accuracy of shipment. • Worked in tight spaces and hard to reach places using small tools.• Documenting actions by completing production and quality forms.• Assembling customer orders from stock and place orders on pallets or shelves, or relocating orders to a holding area or shipping department.• Sorting and placing materials or items on racks, shelves or in bins according to predetermined sequence such as size, type, style, color or product code.• Keeping the line supervisor informed of area activities and of any significant concerns.

Bath, Inghilterra, Regno Unito

• Responsible for all back office administration including customer feedback platform, staff retention, training and relationships with the wider management team• Supporting the General manager on day to day duties• Leading a team combining both bar and hosting staff as well as restaurant/kitchen duties• Instituted monthly staff meetings to improve communication between departments and boost morale• Oversee the smooth running of the business• Developed presentations to include COVID specific requirements, auditing and general restaurant management• Created training videos which were rolled out to all new branch openings• Invented two special cocktails which were adopted throughout the chain• Have an in-depth and full understanding of the P&L account.• Ensure quality is monitored and consistently delivered through observation, attention to detail and interaction with both staff and customers.• Implement sales drives and marketing strategies, engaging with the wider community to win business and enhance the Giggling Squid brand.• Other responsibilities included such as stock control, Rotas, Submitting payroll, FOW reports, Recruitment, Forecasting, Ordering bar stock and cash banking on daily basis Key Achievements/projects• Promoted several times starting as a waiter and finishing as Assistant General Manager• Increased restaurants KPI’s and sales• Achieved sales targets during lockdown• I became one of Giggling’s shining stars officially announced in the monthly newsletter for my dedication to work and results.

Bath, Inghilterra, Regno Unito

Progressed to a Supervisor position. Responsibilities included, but not limited to:• Communicates frequently with guest contacts in order to ensure that their needs are being met• Preparing and serving a variety of beverages such as coffee, tea, and soft drinks.• Trained new employees on proper food safety procedures, customer service techniques and kitchen equipment use• Conducted regular inventory checks to ensure that the restaurant had enough supplies for the day• Supervised a small team of servers, and cooks in a fast-paced environment• Worked with unhappy guests, making certain they leave pleased and return.• Quickly identify problem situations and skillfully resolve incidents to the satisfaction of all.• Clearly and promptly communicate pertinent information to staff, such as large reservations or last minute.• Overseeing front of house personnel to maintain adequate staffing and minimise overtime.• Reducing labor costs while maintaining excellent service and profit levels.• Participated in multiple wine, spirits and liquor courses • Recognising and formally acknowledge outstanding staff performance to boost company morale and productivity.• Cashing up

Bath, Inghilterra, Regno Unito

• Responsible for the preparation of food items. • Responsible for maintaining equipment and the cleanliness of the surroundings.• Worked as a team to achieve standards in the preparation and delivery of food items.• Committed to safe food handling, cleanliness, safety, and sanitation standards during the shift• Prepared food with proper safety equipment, tools and recipe specs with further direction from Management• Practiced food safety and sanitation, restocking kitchen and cook line as needed throughout the shift.• Informing supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items.• Portioning and wrapping the food, or placing it directly on plates for service to patrons.