Working alongside the SOC and Service Delivery teams, I provide timely delivery of quality cybersecurity services to clients. The role specialises in acting as technical advisory for my designated clients, working closely with them to develop a strong consultive relationship and deliver a personal service, ensuring that they are able to maximise their service experience.Responsibilities include: • Complete monthly, quarterly and annual reviews with my designated client base with agreed agendas and aims• Provide monthly, quarterly and annual reporting and data sets with the aim of working with the client to improve their security posture• Regular review of client's infrastructure and any infrastructure changes that may impact the service they receive• Identify any sales opportunities, make any recommendations and work with the sales team in order to deliver these• Build and maintain client specific documentation to ensure we have an up to date resource to share across the team• Acknowledge and take ownership of incoming client requests and seeing these through to a successful conclusion• Ongoing ticket management ensuring that quality of service delivery is always at the forefront of what we do, from the opening ticket dialogue through to resolution• Research and ratify new technologies that could give both our clients and norm a commercial advantage

Special Constables work on a voluntary basis at the front-line of policing and the criminal justice system. Constables work in partnership on a day-to-day basis with local communities, stakeholders and colleagues in order to promote law and order, reduce the fear of crime, provide reassurance and build confidence to improve the quality of life for citizens. This role carries legal powers to enable the maintenance of law and order and bears responsibility for making autonomous decisions in accordance with the National Decision Model and Code of Ethics, exercising professional discretion, as appropriate to the role, in line with legal frameworks and policy guidelines.Constables are required to meet and maintain the highest professional standards required of their role, by conducting all actions in a legal, balanced, proportionate and justifiable manner to uphold the law and achieve the best outcomes in a wide range of situations/incidents.Responsibilities include:• Provide appropriate initial and ongoing frontline response to a wide range of incidents that may include complex and confrontational situations, assessing immediate risk, threat and harm to determine a proportionate response in line with the law, policy and guidance• Take a leading role in establishing effective localised partnerships to problem solve, engage with, reassure and support organisations, groups and individuals across communities in line with the Force’s planned approach• Maintain awareness of potential and actual risks to individuals, taking appropriate action to protect and support those in need of public protection to pre-empt or effectively address safety/vulnerability issues• Gather and handle information, intelligence, and evidence, taking the appropriate action to support investigations, law enforcement and criminal justice proceedings

HLX Performance specialises in the trading, building and maintenance of performance and motorsport cars. Our mission is to fuel the passion of automotive enthusiasts by delivering unparalleled craftsmanship, exceptional service, and a commitment to excellence. We strive to be a leader in the automotive industry by consistently exceeding the expectations of our clients and pushing the limits of what’s possible in motorsports.Our state of the art workshop is equipped to handle all automotive repair and maintenance needs. From routine servicing to complex engine rebuilds and performance upgrades or track preparation, our technicians use the latest technology and tools to ensure your vehicle is running at its peak. We specialise in the servicing needs of highly strung performance cars, ensuring that your vehicle remains in top condition both on and off the track.

The IBM UK National Security Operations Centre aims to provide leading edge security to its government and commercial clients in the Protective Monitoring, Threat Intelligence, Engineering and Service Management spaces.As part of the core UKSOC team, I provide protective monitoring to some of the UK’s most critical infrastructure working on some of the latest and greatest tools IBM Security has to offer such as SIEM, IDPS, Firewalls, DLP and much more. As an analyst, I work on a 24x7 shift pattern to ensure our clients remain safe and secure.My day to day role involves monitoring networks and systems, detecting security threats, analysing and assessing alarms, and reporting on threats, intrusion attempts and false alarms, either resolving them or escalating them, depending on the severity. As my experience grows, I have stepped up as shift lead multiple times, an important role that involves organising the day to day operational needs of the SOC, leading and motivating a team of analysts and acting as the first point of escalation for security incidents. Within this role, I've gained exposure to a wide range of SIEMs including QRadar, ArcSight, Splunk and most recently Azure Sentinel.Responsibilities include:• Investigate security alerts and provide incident response• Act as the Incident Handler for P1/P2 incidents• Monitor identity and access management, including monitoring for abuse of permissions by authorised system users• Monitor for attacks, intrusions and unusual, unauthorised or illegal activity• Fully utilise threat intelligence capabilities for proactive threat hunting• Aid in development of incident response procedures and playbooks• Write monthly reports for both technical and non-technical staff and stakeholders, providing information on incidents raised, engineering updates and trend analysis for offences that have been observed in the environment• Research and evaluate emerging cyber security threats and ways to manage them

Responsible for managing ICT in a number of schools in the form of regular on-site visits. Within this position, I manage and track support issues effectively, and communicate progress to customers in a manner that is clear and concise to them. I work with the office-based team to ensure the customer is receiving good value and high quality IT support.An important part of this role to me is to maintain day to day relationships with customers, identifying development and sales opportunities, as well as ensuring the smooth running of ICT in each of my schools.After two years in this role, I have started taking on more advanced Windows Server administrative tasks and have established myself in project management. This involves overseeing and taking responsibility for a project from start to finish, and leading and motivating a team of technicians throughout.

Responsible for ensuring that all stakeholders receive a high quality, reliable and secure service enabling them to drive forward the school’s e-Learning strategy. Within this position, I also deliver IT training to staff and students to allow them to use our software and services to fully advantage the teaching and learning prosperities at Perins. One important aspect to my role is e-Safety. It is crucial that when students and staff are using computers everyday in their lessons, they are doing so safely and securely. This means putting effective safeguarding measures in place to ensure an efficient and safe e-Learning environment. During my time in this position, I have also undergone various training for managing and maintaining Virtual Learning Environments, such as Moodle.

Member of a small team responsible for supporting the operation of IT equipment and resources across the school. Within this position, I help to implement further developments to enhance the teaching and learning at Perins School.We operate a 1:1 laptop scheme, and as a team we are dedicated to ensure every person's device is working perfectly. Being a Toshiba Repair Centre, we carry out all warranty and insurance repairs.My knowledge of Apple OS X proved useful during the implementation of the School's Apple Macs into the existing Active Directory network.Alongside this role, I worked towards my Level 3 qualification in IT Systems & Principles for IT Professionals.