Established, maintained and secured 3rd party AWS accountsDirected all operations within the on-premises data center, ensuring 99.9% uptime and optimizing resource allocation to enhance system performance across critical applicationsOrchestrated migrations for multiple on-premises workloads into AWS using Kubernetes, achieving enhanced scalability which reduced infrastructure management tasksCI/CD pipeline creation eliminating manual errors, resulting in consistent build quality improvements as evidenced by a notable reduction in post-deployment incident reportsExecuted Infrastructure as Code practices using Terraform to automate infrastructure management; optimized resource allocation and improved system reliability while decreasing manual configuration errorsConfigured real-time performance metrics dashboards ensuring actionable insights into application health; with findings leading to improved reliability.storage managementConfigured and maintained comprehensive backup systems for all critical system data, ensuring a seamless recovery process that facilitated 100% restoration success during simulated disaster scenarios

Established and maintained the company AWS account, implementing robust security measures that enhanced operational reliabilityDirected all operations within the on-premises data center, ensuring 99.9% uptime and optimizing resource allocation to enhance system performance across critical applicationsOrchestrated migration for several on-premises workloads into AWS, achieving enhanced scalability which reduced infrastructure management tasksSpearheaded security compliance hardening initiatives by implementing NIST, DISA, and CIS frameworks; achieved full compliance across all systems and all compliance frameworks while enhancing system integrity and risk managementStreamlined procedures managing daily incremental backups along with complete weekly snapshots onto secure cloud platforms from local serversConfigured and maintained comprehensive backup systems for all critical system data, ensuring a seamless recovery process that facilitated 100% restoration success during simulated disaster scenariosAdministered MySQL and Postgres database servers, conducting backup and restore operations for all system data; ensured 99.9% uptime across critical applicationsDelivered on-call engineering support for critical system operations, ensuring a 99.9% uptime across all data center servicesEngineered a secure, multi-tier Infrastructure as code to minimize environment inconsistencyConfigured robust monitoring solutions that tracked application and infrastructure performance metrics leading to actionable insight and reduced downtime

Platinum level support for thousands of Linux servers in data centers worldwideImplemented a version control strategy that streamlined the code deployment process; established a protocol that resulted in a reduction in rollback incidents, enhancing overall system reliability.Led the security compliance hardening initiatives by implementing NIST, DISA and CIS frameworks; achieved full compliance across all systems while enhancing system integrity and risk management.

Remotely install, configure and troubleshoot linux based servers on physical machines, VMs and EC2 instancesProvide support for Agile development through server builds and troubleshootingPerform backups and disaster recovery for all services.Bash shell scriptingCreate, maintain and update documentationMonitor system logs, server performance, identify and resolve problems

Creation and deletion of user and email accountsDiagnose, troubleshoot, and resolve hardware, software, or other computer, network and system problems in person, over the phone and through emailCoordinate with third party vendors to ensure replacement of warranty equipmentSupport Blackberry Enterprise Server and iOS mobile devicesProvide support for VMware InfrastructureTroubleshooting network, storage and server issuesAV support for conference rooms

Troubleshoot and resolve airline hardware and software issues, while I maintained a system uptime of 99%Configure and install PC workstations and peripherals ensuring flights can be properly bookedExecuted preventive maintenance to ensure flight scheduling services ran within established SLAs

Diagnosed and resolved PC and network issues for POS systems in 2300 locations nationwideImplemented systematic troubleshooting processes that improved MTTRImproved documentation to reduce onboarding time for new engineers

Hardware repair and upgrade of all computer and electronic components of various intelligence gathering systemsLead and train as many as 42 technicians at once on military and technical tasks related to ground and airborne intelligence collection systemsNetwork and Unix support for various military and government intelligence organizationsGraduate with honors - Primary Leadership Development Course(PLDC)