Customer Service Manager
London, Ontario, Canada
1. Ensured safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.2. Handled customer and Associate concerns and provided guidance as required.3. Monitored all Front End associates ensuring proper coverage, coordinated breaks as well as provided assistance to outlying registers.4. Provided training to Associates on systems and Company procedures, i.e., scanning… Show more 1. Ensured safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.2. Handled customer and Associate concerns and provided guidance as required.3. Monitored all Front End associates ensuring proper coverage, coordinated breaks as well as provided assistance to outlying registers.4. Provided training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.5. Assisted in purchase, return and exchange transactions and also with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.6. Ensured all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.7. Prepared registers for opening and closing daily and supported cashiers by providing change as needed, while maintaining front end cash levels and supported process by completing audits on register accuracy.8. Maintained and promoted all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs. Show less