Ulysses G. Email & Phone Number

Houston, Tx, Us

Remote

• Directed modernization and innovation efforts by deploying Microsoft Azure services (IaaS, PaaS) to streamline IT infrastructure.• Architected and executed a comprehensive cloud strategy, achieving a 30% reduction in deployment time through robust governance and modernization plans.• Reduced time to market by 40% by implementing DevOps practices, Infrastructure as Code (IaC), CI/CD pipelines, and Agile methodologies.• Pioneered analytics and AI initiatives using tools like Azure Machine Learning, transforming client data into actionable insights that informed key decisions.• Spearheaded technical pre-sales activities, securing three major client projects by contributing to proposal development, scoping, and solution architecture.• Enhanced client engagement by identifying and implementing emerging IT platform functionalities, contributing to a 20% increase in client acquisition.

Houston, Texas, United States

• Engineered Azure platform design, enabling a 25% faster deployment cycle, and mentored 10+ development teams in adopting Agile DevOps practices.• Deployed and optimized multi-environment Azure solutions, using Terraform to reduce provisioning time by 30% and enhance reliability.• Diagnosed and resolved 50+ complex Azure DevOps pipeline issues, improving uptime and minimizing release delays in function apps and APIs.• Conducted forensic troubleshooting using root cause analysis and CI/CD testing, eliminating automation and platform consistency issues by 90%.• Advocated for Agile and DevOps best practices, increasing cross-functional team adoption by 50% and enhancing platform resilience.

Houston, Texas Area

• Orchestrated VSTS/TFS pipeline development, creating custom build scripts and Artifactory configurations that reduced build times by 20%.• Managed an end-to-end CI/CD pipeline, achieving 99.9% uptime and reducing deployment lead time by 30% through automated builds, testing, and deployment.• Provisioned scalable Azure and on-premises infrastructure, improving deployment efficiency and reducing cloud costs by 15%.• Led SOX and IT audit processes, ensuring 100% compliance with regulatory standards and enhancing security across infrastructure.• Directed Azure Cloud migration, deploying IaaS and SaaS solutions with ADO and Ansible, reducing migration time by 25% through automation.

Houston, Texas Area

• Manage the Supply & Trading Testing Center of Excellence, Enterprise Process Management, & Dedicated Deskside Support teams. • Responsible for the deployment and management of ITIL processes across Supply & Trading as the ITSM Process Advisor. • Development and analysis of ITSM metrics for analytic dashboard and management reporting. • Development and execution of training regarding process improvements and standards. • Focal point for broad communications between the IT function and the Supply & Trading user base.• Windows 10/Office 365 Agile deployment coordinator for Americas S&T sites.

Houston, Texas Area

• Participate in 24x7x365 shift coverage in support of Chevron’s most critical IT Infrastructure, Middleware, and Applications.Respond to incidents and ensure that support groups are engaged to resolve incidents. • Guide incident responders in analytical troubleshooting.• Initiate and own call bridge, compose and provide notifications to key stakeholders. • Participate in the development life-cycle for an internal application that manages major IT Incidents• Maintain existing training and documentation materials• Coordinate application changes with supporting teams including HR IT, Enterprise Architecture, ITSM, and Enterprise Reporting• Maintain the reporting system that provides analysis of Major IT Incidents to the enterprise• Regularly evaluate process effectiveness and data quality using various analytic tools. • Influence the IT Function to adopt the industry best practices, processes, and tools• Participate in IT Root Cause Analysis investigations as a facilitator.• Work with RCA participants to promote best practices for investigation and analytic troubleshooting• Conduct Quality Assurance Reviews on a cross-section of IT RCA Investigations on a regular basis• Oversee the Business Incident Review process.• Present and engage in monthly engagements with "C-Suite" regarding reliability and future strategy within the organization• Oversee bug fix, test, and release management• Monitor internal social media and participate in reliability discussions• Participate in Community of Practice events• Stay current on industry trends in the areas of IT Reliability, proactive/predictive monitoring, metrics, FMEA, RCA, Analytical Troubleshooting, Knowledge Management, and ITIL• Champion a common set of process metrics across the function

Houston, Texas Area

• Provided “end-to-end” technical support/network administration functions for 2nd largest US trading floor including: network connectivity issues (including remote access), running server patch releases, reviewing server system logs, upgrades (memory, display cards, hard drives, and system boards), and monitoring the overall health of the servers using Nagios.• Configured CISCO LAN/WAN routers, troubleshooting of hubs, routers, and switches. Monitored network infrastructure using Wireshark and various tools.• Supported and monitored real-time trading applications (Reuters, CQG, The Ice, Bloomberg, etc) • Managed Americas Active Directory structure, creation and management of forest, trust relationships cross-domain, add/remove users in proper domain, add server/desktops in proper OU hierarchy.• Assisted in the implementation of various IT projects and provided timely, accurate status updates to senior management.• Built client Citrix profiles, managed access levels, controlled and monitored XenApp sessions.• User of Windows System and Security Administrative Tools. Created Data Source connections (ODBC) to a multitude of databases (SQL, Access, etc) and Excel Pivot tables used for data scrapping from multiple sources. • Management of shared folders, sessions, open files on local domain via computer management console. Actively monitor local users and groups, vpn access levels, token and manual login methods. • MMC console to configure and create permissions for Exchange public folders, control access and administrative rights to Exchange resources, and tracking message delivery and retrieval.• Evaluated vendor products and collaborated with end users to make recommendations on hardware and software purchases. Discussed issues/concerns with vendors (including Microsoft, Reuters, and Cisco) to form viable solutions.

Houston, Texas Area

• Monitored and resolved advanced end user issues for Windows 2000, LAN, and remote connectivity with Shell Global Support in a telephone-based helpdesk environment.• Exceeded Shell Standards by maintaining a resolution rate of > 95%. • Upgraded, repaired, modified, tested, and maintained computers in Windows 2000, XP, and Vista operating systems. • Participated in all aspects of a seamless Vista upgrade/data migration in a "locked down" environment. • Effectively resolved systems, software applications, peripherals (PDA's/Blackberry's), and computer hardware issues to increase efficiency and worker productivity.• Set up computers and software including: Microsoft Office, Outlook, Windows, Citrus Client, and Lotus Notes and provided all support for office and global remote users utilizing Citrix, MOB, and MOP. • Participated in the evaluation of proposed systems/software packages to make informed recommendations to management. • Provided 24/7 on-call support when needed to minimize downtime.