Usha Datt Email & Phone Number

Pune Area, India

• To ensure prompt and reliable reporting on client database of all customer records as well as updating the same.• Seamlessly meeting the needs of current customers by co-ordinating with CRM & Project Team.• Coherent collaboration with Project & Site Team to ensure smooth handover.• Brainstorm suggestions for improving the customer experience and implementing the same.• Recognizing established handover targets and working to achieve individual and team goals.• Campaign execution to accelerate the selling of residential and commercial assets from the vast portfolio of Panchshil.

Pune Area, India

Taking care of customer needs from Booking to handover of their units.Collection Specialist.Maintaining all the legal documents related to Registration and Loan process.Coordinating with bankers to fasten up the loan process.Sending regular reminders regarding payment dues to the customers.Maintaining progress reports / News Letters and updating clients on a timely basis.Attending customers visiting the CRM Department on various issues related to legal, accounts, registration and possession of the unit.Efficiently Handling customer complaints for superior customer service.Handed over more than 500 units.To track and record issues using SAP.Promptly handling incoming and outgoing calls/emails.Coordinate issues of the allotment letters, possession letters, and welcome lettersMaintaining customer confidentiality and maintaining confidentiality of sensitive information.

Pune Area, India

-Prepare daily, weekly, revisits and visits for CRM montqhly reports for review by the manager, sr. analysts and CRM team.-Handle all the necessities related to the clients and front office activities. I also handle special requests -From guest during their visit at site.Also maintain MIS for all the clients which helps to get all the information about the enquiry.-Enhances the ability to find a product better suited to consumer's needs and budget.- Targeting and processing pre sales process, walking and front desk related activities to increase the companies revenue.-To handle clients and manage flow of walk-ins.Send bulk mailers to existing and walk-in clients on festivals or any offers/updates.- Prepare work progress report and circulate to clients & team members.-Maintain all the important MIS like Walk-in, invoice details, feedback reports, etc.-Manage front office decorum and handling office staff.-Taking care of preparing for Exhibitions & Events.- Effectively monitored and evaluated the progress of the pre-sales activities consistently to ensure client.

Master Of Business Administration (Mba), Hr

Bachelor Of Arts (B.A.)