Usha K. Email & Phone Number

India

Monitor and evaluate randomly audit in data performance. conduct weekly and monthly meetings to discuss and calibration sessions with team. Leaders to develop scorings, prepare weekly agency transactions reports/compliance reports/weekly call backs reports. Assist team leaders in various task and activities assigned deliver task to client before the time line, handling escalation emails in order to deliver timely resolution as per the SLA. Creating SOP'S and process related documents to enhance the collections. Whenever required prepare data for dialler upload. Hold shrinkage and attrition on floor. prepare monthly review on collections. Handle gradiences effectively to ensure company reputation. Prepare monthly invoice.

India

collection deal with more then 60k accounts in consumer and enterprise. support to customers and corporate to update their accounts with relevant details. Took completely ownership and ensured resolution of escalation raised by the corporate. Send paymen reminder SMS on all unpaid accounts, initiate account level barring activity on unpaid corporates. weekly audit for process improvement. prepare dialer batches and upload. Monitor dialer activities.

Delhi, India

• Supported Corporate clients to update their Vodafone accounts mandate with relevant derails.• Deal with more than 23000 corporate’s all over Delhi/NCR, with total pool of more than 15Cr. annexure in month end.• For 90+ accounts/Bad debt recovery initiate account level barring activity and get the payment collected from those corporates.• Effectively handled CMS Inquiry, Transaction details, Cheque Representation, Recon of cash/cheque.• Took complete ownership and ensured resolution of escalations raised by Corporate, Relationship Managers (RM) and Client Service Account Manager.• Prepared weekly and monthly Trade reports for Hong Kong & Singapore clients, daily statements, balances and FX Rate to process payments• Being handled customer service portfolio with 35 agents make sure that corporates are gettingservice on time by random audit.• Weekly audit for process improvement.

Delhi, India

• Handling Hutch collection Process (Welcome calls, PDD Calling And early stage of Collection (3160).• Prepare all types of collection reports and share with management.• Excellent knowledge of 4 C’s Credit, Capacity, Cash, and Collateral of Underwriting• Verifying KYC Documents to ensure fraud cases do not slip through.• Training new joiners and perform collection area and share report/Feedbacks with new agents to enhance performance.• Random audits field visit executives and share the reports with seniors.

Delhi, India

Worked as collection representative for 6 months after that promoted as assistant Team Leader.