– Managing current markets and launching new ones– Creating the best customer experience for users– Ensuring operational efficiency of restaurants

Duties:- Leading a department with over 200 people in the structure- Creating and implementation a strategy of my department- Increasing satisfaction of restaurants- Leading big cross-functional teams: product and project team, analytics, dev, legal etc - Content managementResults:- Ensured the transition of 90% GMV to one company in our M&A- Decreased by 40% restaurant’s cancellations- Decreased courier waiting time in restaurants by 2 minutes- Increased… Show more Duties:- Leading a department with over 200 people in the structure- Creating and implementation a strategy of my department- Increasing satisfaction of restaurants- Leading big cross-functional teams: product and project team, analytics, dev, legal etc - Content managementResults:- Ensured the transition of 90% GMV to one company in our M&A- Decreased by 40% restaurant’s cancellations- Decreased courier waiting time in restaurants by 2 minutes- Increased satisfaction from partners support from 4.3 to 4.5 out of 5 Show less

– Responsible for restaurants satisfaction in 3 countries– Increasing operational efficiency of 33 000+ partners– Managing a team of 25+ people (and hiring)– Improving the quality of partners support (calls, emails, chats)– Building a communication system for restaurants

– Managing a team of account managers– Increasing operational efficiency– Project management

– Key account management– Driving sales growth with partners – Increasing operational efficiency – Project management– Restaurant marketing

25% orders growth by realized projects3rd level of restaurants support was built with new SLA (5 times faster)– Processes optimization– Building an account management system– Managing 2 account coordinators– Project management– Restaurants marketing

97% — sales plan goal achievement by the department~2X — annual growth in sales – Sales strategy creation and implementation – Management of sales team (3 managers) – Key account management – Product development – B2B sales

– B2B Sales– Event-management– Project management