Ushan Badwal Email & Phone Number

As a business analyst lead, I conducted gap analyses, contributed to initiatives as a Subject Matter Expert (SME), collaborated in provider data inquiries, and served as the lead business analyst. I reported to the C-level (CIO/CPO) leaders and was very effective in overseeing vendor workloads and relationships.Some of my accomplishments include the following: ♦ Gleaned insights using SQL in legacy systems gap analyses and deliver over a million records to the vendor.♦ Identified stakeholder communication gaps and contributed to critical presentations, maximizing understanding of major initiatives.♦ Using data mapping and analysis, migrated legacy system data to Symplr Payer. ♦ Delivered current state versus future state analyses using process flow diagrams and streamlining processes.♦ Tested vendor software deliverables, ensuring proper functioning in alignment with requirements.

Arizona, United States

As the lead in a robotic process automation BOT project, I analyzed cases using Optical Character Recognition (OCR) for reviewing scanned customer forms. I automated processes, reducing time and enhancing consistency. I educated the Steering Committee by presenting the status, issues, and progress bi-weekly and built dashboards and reports in Tableau to enhance decision-making on P-EBT eligibility.Some of my achievements include the following: ♦ Researched and selected a vendor (uipath.com) for RPA Bot. Using a Proof of Concept for vendor approval, enabled automated processes to lower labor costs and increase consistency, using RPA Bot for communicating with associates, analyzing cases, and using OCR for reviewing customer scanned forms. ♦ Lowered workflow labor by 66% due to contributions to developing and deploying a UiPath Attended Robot, enabling workflow completion.♦ Executed the Pandemic EBT (P-EBT) program, enabling school students to receive reduced-priced or free meals by gathering requirements and improving and transforming data.

Tempe, Arizona

Serving as a Critical Incident Response team member, resolved system issues with stellar troubleshooting and delivered exceptional customer service, pleasing high-revenue clients. with outstanding customer service. Additionally, as a SME in HR Core (Vantage) HCM and my.adp.com, responded to inquiries and contributed to troubleshooting.Some of my achievements include the following: ♦ With troubleshooting and creative solutions, isolated corrupt data, remediated application program code errors, enhanced system performance, improved the operating environment and ensured incident resolution. ♦ Constructed reports to optimize decision-making on application issues utilizing SQL and Splunk.♦ Oversaw the timely resolution of high-impact challenges by partnering with implementation teams, client services teams, management, and corporate support.

Master Of Science - Ms, Information Management

Bachelor'S Degree, Information Technology