Usharbudha Dev Email & Phone Number

Mumbai, Mh, In

Gurugram, Haryana, India

• Burn Rate Optimization:o Spearheaded data-driven analysis of loan processing workflows.o Identified critical optimization opportunities in documents, timelines, and communication.o Implemented data-driven solutions, achieving a 16% burn rate decrease in 3 months.o Saved ~$2.7 million and created a leaner, agile operational structure.• Predicting Revenue with "Smart Lock" Model:o Developed and deployed ML-powered model for predicting borrower lock… Show more • Burn Rate Optimization:o Spearheaded data-driven analysis of loan processing workflows.o Identified critical optimization opportunities in documents, timelines, and communication.o Implemented data-driven solutions, achieving a 16% burn rate decrease in 3 months.o Saved ~$2.7 million and created a leaner, agile operational structure.• Predicting Revenue with "Smart Lock" Model:o Developed and deployed ML-powered model for predicting borrower lock extensions.o Provide tailored guidance to borrowers approaching lock extensions, resulting in a 3-5% revenue increase.o Empowered loan officers with insights for informed lock extension decisions.• Revolutionizing IC Productivity with Data-Driven IVR:o Designed and integrated a sophisticated data capture logic system.o Created comprehensive dashboards for high-level and call-level IC performance.o Enabled real-time data-driven optimization, achieving a 17% productivity increase.o Faster call resolution and improved customer satisfaction. Show less

Gurugram, Haryana, India

• Data-Driven UX Optimization for Self-Employed Borrowers:o Led analysis of self-employed user experience, identifying pain points and friction.o Developed data-driven UX optimization strategy, focusing on streamlining workflows and communication.o Increased conversions by 11% through tailored user experience for specific segments.• Cost Management Revolution through Data Table:o Spearheaded development of innovative data table for role-based labor cost tracking and… Show more • Data-Driven UX Optimization for Self-Employed Borrowers:o Led analysis of self-employed user experience, identifying pain points and friction.o Developed data-driven UX optimization strategy, focusing on streamlining workflows and communication.o Increased conversions by 11% through tailored user experience for specific segments.• Cost Management Revolution through Data Table:o Spearheaded development of innovative data table for role-based labor cost tracking and optimization.o Enabled real-time data-driven decisions on staffing, tasks, and workflow.o Optimized cost structures, enhanced revenue per file and per IC, and reduced cycle time by 12%.o Improved profitability, resource allocation, and employee satisfaction.• Looker Dashboard Drives Loan Pipeline Transparency:o Utilized Looker to build a comprehensive dashboard for pipeline visibility.o Tracked key metrics like conversions, communication, and costs in real-time.o Provided actionable insights for leadership to drive informed decision-making.o Improved pipeline efficiency, faster processing times, and increased customer satisfaction.• Analyzing Attrition for Improved Retention:o Led analysis of withdrawn loan applications to uncover withdrawal reasons.o Identified key areas for improvement: communication clarity and processing speed.o Implemented data-driven solutions, reducing withdrawal rates by 8%.o Demonstrated the power of data analysis in improving retention and loan origination success. Show less

Gurugram, Haryana, India

• Built a data table for tracking and optimizing labor cost based on employee’s role and deployed it into production.• Created a dashboard on looker to track conversions, communication & revenue throughout the loan pipeline.• Analysed on withdrawn application to answer ‘why borrower withdrew?’, ‘whether they funded elsewhere?’ and ‘what we did wrong’.

Gurugram, Haryana, India

• Exploratory Data Analysis on self-employed borrowers to observe how they interact with the product and help in making strategy to improve their experience and eventually improve conversion.• Researched on future market expansion for Better Real Estate (sister company) using publicly available data (such as HMDA & Census) and internal data.• Text analysis to find key areas where newly joined sales staff had most queries which helped enablement leaders to take appropriate… Show more • Exploratory Data Analysis on self-employed borrowers to observe how they interact with the product and help in making strategy to improve their experience and eventually improve conversion.• Researched on future market expansion for Better Real Estate (sister company) using publicly available data (such as HMDA & Census) and internal data.• Text analysis to find key areas where newly joined sales staff had most queries which helped enablement leaders to take appropriate decision to help them. • Discovered the key milestones and tasks where most borrowers got stuck while interacting with our product. Show less

Gurugram, Haryana, India

M.Tech, Data Science

Bachelor Of Engineering - Be, Computer Science

Bachelor Of Engineering - Be, Computer Science

High School

Secondary School