Usha Ranganath Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Programme Management • Programme Management for complex enterprise level multi-year Transformation Programme • Responsible for E2E change life-cycle including building the governance structure for the Programme, partnering with various functions to define the Business Requirements, building various Op Models, planning deliverables across various workstreams, tracking the progress, ensuring effective change control, identifying & monitoring of RAIDs • Responsible for sponsor and senior stakeholder management through the change life cycle• Responsible for delivery of all key project management collaterals and timely status reports to sponsor and senior stakeholders• Responsible for ensuring effective engagement with Legal, Risk, Compliance and Controls functions to ensure though impact assessments • Responsible for performance management of Project Managers across India and UKPeople Management• Responsible for building AWM strategic transformation team in Bangalore• Site leadership for newly build strategic transformation team of 15 FTEs • Responsible for coaching and development of Bangalore transformation team in partnership with various Programme Managers across various locations• Ensure motivated workforce through effective employee engagement initiatives

Bengaluru, Karnataka

Decision Making• Responsible for end to end budget management including forecasting for the Wholesale Ops Transformation Portfolio• Responsible for decision making upon Financial Tolerances• Contribute towards decision making regarding Programme and Project selection and prioritization• Responsible for decision making around portfolio cross-dependency, risks and issuesBusiness Case• Ensuring that Portfolio actively contributes towards Wholesale Operations strategies• Advising investment board on budget requirements along with associated ROI to run the prioritized Programmes and Projects• Define benefit management approach, ensure overall integrity and coherenceCommunication• Construct key messages across varied communication channels for audience at all levels • Effectively communicate and present relevant portfolio information and updates to all stakeholders • Partner with Central Transformation Office team to maintain calendar and develop relevant materials for senior-leadership forumPlans• Create strategies to ensure Portfolio achieves desired business outcomes and cost / benefit targets are achieved• Integrate Portfolio with Business Planning cycle

Bangaon Area, India

• Drive efficiencies within the collateral management area and define, develop strong business service competencies and capabilities • Responsible for capacity/cost forecasts and ongoing P&L governance for the Business Service• Continually reassess the operational risks associated with collateral management operations and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

Bangalore, India

Ensuring that throughout the collateral management lending journey our colleagues and customers receive the best service possible whilst protecting our brand and reputation. Both my onshore and offshore teams in Commercial Bank strive to deliver customer needs through constantly looking to simplify and deliver excellence in service both through speed, communications and quality. My team of experts work closely with customer-facing colleagues within HSBC UK to drive action and create a positive customer experience. The Collateral Management Unit is responsible delivering the processes involved in taking security associated to our lending products to Commercial Banking clients including land, debentures and guarantees.

Bangalore, India

• A key role within Banking and Customer Due Diligence Business Service responsible to set-up the Central MI & Reporting function with effective governance structure, change control process and stakeholder management plan.• Drive and support MI & reporting initiatives across Banking Operations and CDD Business Service by working with stakeholders like Global Standards Project teams, Risk, Site CDD leads, Heads of Banking Operations and CDD and Global Lines of Business. • Benchmark CDD MI & reporting Standards internally within HSBC and externally with comparative organizations engaged in CDD activities and develop plan to make CDD Operations a best in class organization. • Management of the Central MI & Reporting function independently and navigate through complex situations to drive the MI and reporting agenda effectively. • Responsible for all metrics reporting relating to Global Standards activities and ongoing Operational Reporting for Global Forums. • Manage a team of MI resources centrally across GSCs and provide oversight to MI resources within in country locations like Mexico, HK and UK.• Significant liaising with LOBs and Market Leads for Banking Operations / CDD portfolios across 39 RBWM Markets and 45 CMB markets.• Played a pivotal role in the CDD migration into KYC Operations by ensuring smooth integration of MI & Reporting needs across 3 LOBs and Regions.

Bangalore, India

End to end Project Management of FATCA and CRS Regulatory Programs for Business Services. • Effective implementation of Business requirements by working closely with Global LOB’s & Group Tax• Monitoring and tracking of project plan across onshore and off shore locations for all LOB’s and Regions through timely check point meetings and periodic reporting to various forums• Effective Stake-holder management through effective communication plan • Business Services Lead for various meetings with Global LOBs, Group Tax and Regional & Global Business Service Leads.• Devise resource estimation, Risk Management, Training Deployment and Change Control approachProject Governance Support for Global Standards – Business Services• Lead Risk Management Meetings and was responsible for the providing updates the key Risk & Issues • Prepare, monitor and review GSD A3 plans for various workstreams such as DR, CDD & NTI’s working closely with Regional PM’s and provide updates to Senior Management and Central PMO on monthly basis• Review and understand Business Services scope for 2015 Monitor Recommendations• Lead check point meetings for updates on R&I, RAID, project plan ensuring effective implementation with help of PM’s• Deployed adequate and necessary governance around Risk Management, Change Control, resource management, & planning as per guidelines from PMO

Bangalore, India

Resourcing:• Coordinate all aspects of workforce planning and scheduling. • Serve as a liaison between Site Management and SMC for all forecasting and scheduling requests to ensure SLAs are being met.• Partner with the management team to share responsibility for meeting service level and response time objectives• Ensures that all departmental reports and deliverables are met. • Manage and drive the resourcing process, including monitoring the effectiveness and integrity of data.Sales: • Responsible for meeting site’s sales target by strategic planning and through various sales initiatives. • Develop and execute action plans to achieve required sales target across various products.• Identify performance trends and plan necessary training interventions.• Ensure adherence to TCF (treating customer fairly) principles through awareness and timely dip checks. • Plan and execute sales campaigns to improve sales performance of specific products based on the changing business needs. Operations:• Motivate and develop a team of Managers and front-line staff to meet business objectives.• Lead by example through service excellence and driving Quality initiatives for improved Customer Satisfaction.• Reward and recognise service excellence and keep high staff morale through ‘Celebrating Success’. • Ensure ‘Knowledge retention’ in the section by reinforcing concepts through continuous staff training. (To address the effects of Attrition)• Adherence to the Data Protection Act and various other audit controls requirements of the HSBC group aiming at identifying and controlling / mitigating operational risks within the processes.

Bangalore, India

Bangalore, India

Bangalore, India