Train, mentor, and nurture team members Manage people, including performance evaluations and sick leave procedures Establish and nurture relationships with internal and external clients Manage workflow and resources, including intricate shift schedules Adhere to strict SLAs in a fast-paced and diverse work environment Provide and enhance customized Management Information Spearhead the adoption and development of Jobscience within the team Address client and staff complaints effectively Utilize CV sourcing through Boolean search Oversee the management of the company's social media platformsManage national accounts for BlueArrow across various sectors such as Driving, Industrial, and Catering.Facilitate the reception and fulfillment of client bookings for temporary staff. Address inquiries from clients and suppliers to ensure a high standard of customer service. Maintain accurate records and monitor bookings efficiently. Provide comprehensive handovers to out-of-hours (OOH) clients at branches/sites and handle client complaints, escalating them to the Account Manager when necessary. Oversee Blue Arrow's social media presence during evening hours. Facilitate the onboarding process for new clients. Effectively prioritize operational tasks and align them with client expectations. Cultivate strong relationships with branches, clients, and other OOH shifts.